Director Enterprise Change Management Program Office

Welcome!

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

Qualifications

Position Qualifications

• Bachelor's degree from an accredited university or in lieu of a bachelor's degree a High School Diploma or GED and 6 years of business strategy, change, or project management experience
• 10 or more years Experience in the development of sound, intelligent strategies for strategic system implementation, integration methods, business process improvement, change management, product integration and risk management
• 10 or more years Working with and across various business units on Change Management initiatives including executive level management
• 10 or more years Leading organizational operations functions
• 10 or more years Project Management experience
• 10 or more years Experience in consulting, change management, organizational development, and transformation
• 7 years Managing others including leading and motivating large diverse teams
• Preferred: Experience in Financial Services in a regulatory environment and/or banking

Job Description

Enterprise Change Management Program Office Director

The Director, Enterprise Change Management Program Office Director is responsible for the development and oversight of a suite of enterprise level processes, procedures, and systems which make up the architectural framework for how the organization manages projects and change. Responsibilities of this role include:

• Partner with Enterprise Project and Change Management Executive on the program strategy and design of the target operating model.
• Develop the organizational structure to build, implement and oversee the change and project infrastructure program.
• Serve as program subject matter expert amongst executive level stakeholders and partners.
• Lead the development of program reporting and analytics.
• Establish effective program governance processes and procedures.
• Orchestrate the initial program implementation including end user training and communications.
• Develop and oversee the programs continuous improvement analysis and process optimization efforts including on-going program training and communication efforts.
• Develop a robust quality assurance and key risk indicator solution.
• Manages responses for audits, remediation, regulators, AUs, etc. for change management as well as the committee mgt including, control and risk forum.

Position Responsibilities

Change Management - Strategic Functions

• Develops and implements a comprehensive change management program strategy, from design through implementation and ongoing optimization for a broad spectrum of complex business needs.
• Coordinate across Business, Technology, Control, Risk, Compliance and Legal to provide seamless and aligned processes, organizational structures, and tools to effectively manage risk associated with change efforts.
• Facilitate and or support large cross-functional planning meetings and workshops using change management best practices and approaches.
• Continually analyzes key data points to monitor the overall health of the programs efforts and deploys corrective measures to ensure key dependencies and objectives are cared for.
• Establishes and maintains measurable program development and implementation roadmap in alignment with critical business objectives.
• Serves as a change office subject matter expert delivering material and presenting to all levels withing the organization including executive leadership.

Target Operating Model Strategy

• Develop the processes, procedures, controls, and artifacts to operationalize the target operating model.
• Establish workflows, systems of record, reporting, analytics, and monitoring.
• Lead the change strategy and implementation of the target operating model to the user community including the executive leadership team.
• Develop the organizational model to support the Program Operating Office.
• Build the Program Team to manage the target operating model including recruit, train and oversee the team that will support the initial development of the operating model and the ongoing oversight and management.

Program Management Office Optimization

• Establish an end-to-end Quality Assurance system for all critical change and project management processes and procedures.
• Implement a data environment to monitor on-going program performance with associate forums and governance routines.
• Develop solutions to intake key data elements to analyze against the operating model testing for efficacy and optimization opportunity.
• Deploy comprehensive root cause analysis competency for defects and change-related issues including thematic review and trending.

HR and Financial Management

• Responsible for selecting, motivating, and retaining high performing talent, cultivating a spirit of teamwork and continuous improvement with shared goals and objectives.
• Supports the development and growth of direct reports through on-going direction, coaching and performance management.
• Manages expenses and budget associated with the team and work managed.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.