AmTrust Financial Services
Director, Product Management
AmTrust Financial Services, Boston, MA
Overview
The Director, Product Systems role will serve as a Product Owner responsible for leading and overseeing the strategic development, prioritization and implementation of technology solutions that enhance products, automation, pricing, and risk selection across the Commercial Lines organization. The primary function of this role is product enablement: converting product and underwriting goals into reality through high-quality, impactful products in an industry-leading experience.
Responsibilities
Agile Product Ownership:
• Manage and prioritize the product feature roadmap to optimize for speed, value, technology enablers, contemplating dependencies for development and compliance/filing
• Define detailed requirements and specifications to implement the product roadmap clearly understood by technology and stakeholders
• Ensure successful delivery of initiatives through product release plans that anticipate dependencies and incorporate change management
System Stability and Compliance:
• Ensure the development of robust User Acceptance Testing including use of automated testing as appropriate to ensure system implementations are high quality and low risk; prioritizing defects/bugs
• Develop cadence for filings and other compliance-driven updates in partnership with the Compliance team
• Identify and mitigate risks associated with technology projects, ensuring timely and successful delivery
Data-Driven Decision Making:
• Use cost/benefit analyses to prioritize and pursue technology/operations projects
• Gather, publicize, and use data to enable informed decision making and transparently report on system health, the efficacy of technology projects, and product performance.
• Assess efficacy of projects after implementation to ensure expected benefits are realized
Stakeholder Communication & Collaboration:
• Engage with key stakeholders e.g. users, product managers, underwriting, technology, UX, external partners, leaders, etc. to gather insights, ensure alignment, communicate progress and manage change.
• Work collaboratively with partners to pursue common approaches to problems
Qualifications
• Bachelor's degree; MBA or advanced degree preferred.
• 10+ years of experience in product management, product owner, or related roles, with a strong focus on implementing technology solutions in a small commercial or personal lines business.
• Strong organizational and project management skills. Proven track record of leading and delivering complex technology projects on time and within budget.
• Ability to make data-driven decisions and prioritize competing demands.
• Experience with Agile methodologies, product management, and insurance technology platforms. Knowledge of insurance industry trends, regulations, and best practices.
• Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
The Director, Product Systems role will serve as a Product Owner responsible for leading and overseeing the strategic development, prioritization and implementation of technology solutions that enhance products, automation, pricing, and risk selection across the Commercial Lines organization. The primary function of this role is product enablement: converting product and underwriting goals into reality through high-quality, impactful products in an industry-leading experience.
Responsibilities
Agile Product Ownership:
• Manage and prioritize the product feature roadmap to optimize for speed, value, technology enablers, contemplating dependencies for development and compliance/filing
• Define detailed requirements and specifications to implement the product roadmap clearly understood by technology and stakeholders
• Ensure successful delivery of initiatives through product release plans that anticipate dependencies and incorporate change management
System Stability and Compliance:
• Ensure the development of robust User Acceptance Testing including use of automated testing as appropriate to ensure system implementations are high quality and low risk; prioritizing defects/bugs
• Develop cadence for filings and other compliance-driven updates in partnership with the Compliance team
• Identify and mitigate risks associated with technology projects, ensuring timely and successful delivery
Data-Driven Decision Making:
• Use cost/benefit analyses to prioritize and pursue technology/operations projects
• Gather, publicize, and use data to enable informed decision making and transparently report on system health, the efficacy of technology projects, and product performance.
• Assess efficacy of projects after implementation to ensure expected benefits are realized
Stakeholder Communication & Collaboration:
• Engage with key stakeholders e.g. users, product managers, underwriting, technology, UX, external partners, leaders, etc. to gather insights, ensure alignment, communicate progress and manage change.
• Work collaboratively with partners to pursue common approaches to problems
Qualifications
• Bachelor's degree; MBA or advanced degree preferred.
• 10+ years of experience in product management, product owner, or related roles, with a strong focus on implementing technology solutions in a small commercial or personal lines business.
• Strong organizational and project management skills. Proven track record of leading and delivering complex technology projects on time and within budget.
• Ability to make data-driven decisions and prioritize competing demands.
• Experience with Agile methodologies, product management, and insurance technology platforms. Knowledge of insurance industry trends, regulations, and best practices.
• Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.