Geico
Director, Operations New Hire Transformation Lead
Geico, Richardson, TX
We are seeking a dynamic, forward-thinking learning leader to transform & modernize our onboarding and learning programs for our operations call centers supporting Sales Service and Claims.
The role will focus on wholesale transformation of the existing new hire learning from traditional learning methods into innovative, learner - centric experiences that incorporate modern learning technologies, methodologies, and best practices. The successful candidate will collaborate with cross functional teams inside learning, and key business representatives, to ensure new employees are engaged, supported, and equipped with the skills to excel in their roles from day one.
Key Responsibilities:
Qualifications
Preferred
#LI-EW1
Annual Salary
$99,000.00 - $185,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
The role will focus on wholesale transformation of the existing new hire learning from traditional learning methods into innovative, learner - centric experiences that incorporate modern learning technologies, methodologies, and best practices. The successful candidate will collaborate with cross functional teams inside learning, and key business representatives, to ensure new employees are engaged, supported, and equipped with the skills to excel in their roles from day one.
Key Responsibilities:
- Redesign and Modernized New Hire Learning Programs: Transform existing new hire learning programs using innovative learning techniques such as e-learning, blended learning, software simulations, microlearning & gamification.
- Incorporate Modern Learning Technologies: Leveraging digital development applications, virtual platforms, and AI driven tools to create engaging, interactive, and personalized learning experiences.
- Develop Learner-Centered Approaches: Shift learning focus from trainer delivered to learner-centered models that promote engagement, self-paced learning, and real-world application.
- Operational Efficiency & Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on new hire speed to competency & seamless integration into the company culture.
- Collaboration and Stakeholder Engagement: Work closely with HR learning and development department leaders and subject matter experts to ensure alignment between learning programs and organizational goals
- Create Scalable Learning Solutions: Design learning programs that are scalable and adaptable across various teams, locations, roles within the organization,
- Promote Continuous Learning: Establish a culture of continuous learning by providing new hires with access to ongoing learning and development resources mentorship programs and opportunities beyond the new hire.
- Stay Current on Industry Trends: Keep up to date with advancements in learning technology and trends in employee development continuously applying new concepts to improving the new hire learning experience
- Strategic Transformation Leadership: Develop and execute a strategic vision for transiting from traditional learning approaches to a modern, learner-centric learning model that enhances engagement and retention.
- Change Management: Manage the cultural shift associated with the transformation, ensuring buy-in from all levels of the organization to facilitate smooth transitions to new learning practices.
- User Experience (UX) Design: Collaborate with designers to ensure the learning experience is intuitive, engaging, and effective.
Qualifications
- Bachelor's degree in instructional/graphic design, instructional technology, digital media design, user experience/user interface, learning and development or related fields
- 10+ years experience in the field and 2+ years experience transforming and modernizing new hire learning programs in large-scale call center settings
- Ability to share portfolio/business results of completed transformations or projects
- Strong knowledge of modern learning techniques including digital learning tools, instructional design, and learner experience design
- Proficiency using e-learning development software and virtual collaboration tools excellent project management skills with the ability to lead multiple initiatives sign simultaneously motivating teams to meet deadlines
- Strong analytical skills with experience using data to measure and enhance program effectiveness
- Outstanding communication and collaboration skills with ability to work cross functions and influence stakeholders at all levels
- Creative and forward-thinking mindset with a passion for innovation, positive disruption and learning and development
- Extensive software experience with expert proficiency in four or more tools: Articulate Storyline, HTML5, JavaScript, Adobe Creative Suite, Video/Audio production, Gamification Platforms
Preferred
- Experience researching, evaluating & prototyping emerging technologies/approaches for potential application in learning
- Experience implementing AI driven- learning solutions, VR AR learning methods or other emerging technologies
- Experience designing for a variety of audiences with innovative solutions
#LI-EW1
Annual Salary
$99,000.00 - $185,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period**
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.