GEICO
Director, Operations New Hire Transformation Lead
GEICO, Richardson, Texas, United States, 75080
We are seeking a dynamic, forward-thinking learning leader to transform & modernize our onboarding and learning programs for our operations call centers supporting Sales Service and Claims.
The role will focus on wholesale transformation of the existing new hire learning from traditional learning methods into innovative, learner-centric experiences that incorporate modern learning technologies, methodologies, and best practices. The successful candidate will collaborate with cross-functional teams inside learning, and key business representatives, to ensure new employees are engaged, supported, and equipped with the skills to excel in their roles from day one.
Key Responsibilities:
Redesign and Modernize New Hire Learning Programs: Transform existing new hire learning programs using innovative learning techniques such as e-learning, blended learning, software simulations, microlearning & gamification.
Incorporate Modern Learning Technologies: Leverage digital development applications, virtual platforms, and AI-driven tools to create engaging, interactive, and personalized learning experiences.
Develop Learner-Centered Approaches: Shift learning focus from trainer-delivered to learner-centered models that promote engagement, self-paced learning, and real-world application.
Operational Efficiency & Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on new hire speed to competency & seamless integration into the company culture.
Collaboration and Stakeholder Engagement: Work closely with HR learning and development department leaders and subject matter experts to ensure alignment between learning programs and organizational goals.
Create Scalable Learning Solutions: Design learning programs that are scalable and adaptable across various teams, locations, and roles within the organization.
Promote Continuous Learning: Establish a culture of continuous learning by providing new hires with access to ongoing learning and development resources, mentorship programs, and opportunities beyond the new hire.
Stay Current on Industry Trends: Keep up to date with advancements in learning technology and trends in employee development, continuously applying new concepts to improve the new hire learning experience.
Strategic Transformation Leadership: Develop and execute a strategic vision for transitioning from traditional learning approaches to a modern, learner-centric learning model that enhances engagement and retention.
Change Management: Manage the cultural shift associated with the transformation, ensuring buy-in from all levels of the organization to facilitate smooth transitions to new learning practices.
User Experience (UX) Design: Collaborate with designers to ensure the learning experience is intuitive, engaging, and effective.
Qualifications
Bachelor's degree in instructional/graphic design, instructional technology, digital media design, user experience/user interface, learning and development or related fields.
10+ years of experience in the field and 2+ years of experience transforming and modernizing new hire learning programs in large-scale call center settings.
Ability to share portfolio/business results of completed transformations or projects.
Strong knowledge of modern learning techniques including digital learning tools, instructional design, and learner experience design.
Proficiency using e-learning development software and virtual collaboration tools; excellent project management skills with the ability to lead multiple initiatives simultaneously, motivating teams to meet deadlines.
Strong analytical skills with experience using data to measure and enhance program effectiveness.
Outstanding communication and collaboration skills with the ability to work cross-functionally and influence stakeholders at all levels.
Creative and forward-thinking mindset with a passion for innovation, positive disruption, and learning and development.
Extensive software experience with expert proficiency in four or more tools: Articulate Storyline, HTML5, JavaScript, Adobe Creative Suite, Video/Audio production, Gamification Platforms.
Preferred
Experience researching, evaluating & prototyping emerging technologies/approaches for potential application in learning.
Experience implementing AI-driven learning solutions, VR/AR learning methods, or other emerging technologies.
Experience designing for a variety of audiences with innovative solutions.
Annual Salary: $99,000.00 - $185,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:As an Associate, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period.
Paid Vacation, Sick and Parental Leave.
401(k) Plan.
Tuition Reimbursement.
Paid Training and Licensures.
Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
GEICO is committed to providing equal employment opportunities for all associates and job applicants.
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The role will focus on wholesale transformation of the existing new hire learning from traditional learning methods into innovative, learner-centric experiences that incorporate modern learning technologies, methodologies, and best practices. The successful candidate will collaborate with cross-functional teams inside learning, and key business representatives, to ensure new employees are engaged, supported, and equipped with the skills to excel in their roles from day one.
Key Responsibilities:
Redesign and Modernize New Hire Learning Programs: Transform existing new hire learning programs using innovative learning techniques such as e-learning, blended learning, software simulations, microlearning & gamification.
Incorporate Modern Learning Technologies: Leverage digital development applications, virtual platforms, and AI-driven tools to create engaging, interactive, and personalized learning experiences.
Develop Learner-Centered Approaches: Shift learning focus from trainer-delivered to learner-centered models that promote engagement, self-paced learning, and real-world application.
Operational Efficiency & Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on new hire speed to competency & seamless integration into the company culture.
Collaboration and Stakeholder Engagement: Work closely with HR learning and development department leaders and subject matter experts to ensure alignment between learning programs and organizational goals.
Create Scalable Learning Solutions: Design learning programs that are scalable and adaptable across various teams, locations, and roles within the organization.
Promote Continuous Learning: Establish a culture of continuous learning by providing new hires with access to ongoing learning and development resources, mentorship programs, and opportunities beyond the new hire.
Stay Current on Industry Trends: Keep up to date with advancements in learning technology and trends in employee development, continuously applying new concepts to improve the new hire learning experience.
Strategic Transformation Leadership: Develop and execute a strategic vision for transitioning from traditional learning approaches to a modern, learner-centric learning model that enhances engagement and retention.
Change Management: Manage the cultural shift associated with the transformation, ensuring buy-in from all levels of the organization to facilitate smooth transitions to new learning practices.
User Experience (UX) Design: Collaborate with designers to ensure the learning experience is intuitive, engaging, and effective.
Qualifications
Bachelor's degree in instructional/graphic design, instructional technology, digital media design, user experience/user interface, learning and development or related fields.
10+ years of experience in the field and 2+ years of experience transforming and modernizing new hire learning programs in large-scale call center settings.
Ability to share portfolio/business results of completed transformations or projects.
Strong knowledge of modern learning techniques including digital learning tools, instructional design, and learner experience design.
Proficiency using e-learning development software and virtual collaboration tools; excellent project management skills with the ability to lead multiple initiatives simultaneously, motivating teams to meet deadlines.
Strong analytical skills with experience using data to measure and enhance program effectiveness.
Outstanding communication and collaboration skills with the ability to work cross-functionally and influence stakeholders at all levels.
Creative and forward-thinking mindset with a passion for innovation, positive disruption, and learning and development.
Extensive software experience with expert proficiency in four or more tools: Articulate Storyline, HTML5, JavaScript, Adobe Creative Suite, Video/Audio production, Gamification Platforms.
Preferred
Experience researching, evaluating & prototyping emerging technologies/approaches for potential application in learning.
Experience implementing AI-driven learning solutions, VR/AR learning methods, or other emerging technologies.
Experience designing for a variety of audiences with innovative solutions.
Annual Salary: $99,000.00 - $185,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:As an Associate, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period.
Paid Vacation, Sick and Parental Leave.
401(k) Plan.
Tuition Reimbursement.
Paid Training and Licensures.
Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
GEICO is committed to providing equal employment opportunities for all associates and job applicants.
#J-18808-Ljbffr