Northwood Hospitality
Bellman-FT
Northwood Hospitality, Charleston, South Carolina, United States, 29408
I. Job SummaryTypically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
II. Job ResponsibilitiesPresent a personal demeanor that is professional, friendly, cheerful and courteous at all times.Upon arrival, welcome guests by name.Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Planters Inn.Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.Welcome and effectively resolve guest problems with supervisor assistance as needed.Be watchful of any security issues and contact security immediately when there is an issue.Perform other duties as assigned.
Education
High school diploma or GED preferredSkills and Experience (Essential)
At least 21 years of ageMust possess valid and current driver-s licenseMust be able to read, communicate effectively and have superb interpersonal skillsMust be able to work well under pressure while retaining tact and composure when resolving guest complaintsSkills and Experience (Preferred)
Work experience in the hospitality or restaurant industry is preferredCommunication in other languages is helpful
II. Job ResponsibilitiesPresent a personal demeanor that is professional, friendly, cheerful and courteous at all times.Upon arrival, welcome guests by name.Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Planters Inn.Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.Welcome and effectively resolve guest problems with supervisor assistance as needed.Be watchful of any security issues and contact security immediately when there is an issue.Perform other duties as assigned.
Education
High school diploma or GED preferredSkills and Experience (Essential)
At least 21 years of ageMust possess valid and current driver-s licenseMust be able to read, communicate effectively and have superb interpersonal skillsMust be able to work well under pressure while retaining tact and composure when resolving guest complaintsSkills and Experience (Preferred)
Work experience in the hospitality or restaurant industry is preferredCommunication in other languages is helpful