Genesys
Senior Director, Business Strategy & Operations
Genesys, Menlo Park, California, United States, 94029
Job Title:
Senior Director, Business Strategy & Operations
Department & Team:
Genesys Product Business Strategy & Operations
Location (must be either):
Menlo Park, California
Raleigh-Durham region, North Carolina
Summary:
Genesys Cloud is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Product leadership to develop growth strategy and drive strategic & operational initiative execution.
As a Senior Director, Business Strategy & Operations, you will bring your leadership, business acumen, communications, and analytical skills to the Genesys Product team. In this role, you will be exposed to all aspects of the Genesys Cloud business with primary responsibilities on strategy development, executive communications, strategic planning, program management, business analytics etc. Additionally, you will add value by working with cross-functional teams within and beyond Genesys Product to ensure business strategy are executed in a timely manner. We are looking for an analytical and structured problem solver and a strong relationship builder that can manage competing priorities in a rapidly growing business.
This role will help the company achieve both iterative and transformational growth within CCaaS (Contact Center as a Service) and beyond. The role’s focus spans from broad TAM expansion strategy, specific vertical or market segment deep-dives, to strategic long-term projects.
Key Responsibilities:
Drive business strategy development & alignment to support Chief Product Offer and senior product leadership
Identify growth opportunities in the adjacent markets through financial-modeling & analysis, competitive market research and collaboration with Product Management and corporate development teams
Drive end-to-end acquisition integration within Genesys
Program manage top business unit value creation initiatives, drive cross-functional alignment and operational excellence in execution
Identify unmet or underserved needs of the business unit, continuously evaluating & improve business strategy & operations
Minimum Requirements:
Quantitative bachelor’s degree - MBA preferred
10+ experience in business strategy & operations leadership roles
B2B SaaS/tech & consulting experience
Strong analytical and structured problem-solving skills
Demonstrated leadership in cross-functional program management
Excellent business communication skills, written & verbal
High emotional intelligence – able to establish productive & positive working relationships with co-workers with varying technical & business backgrounds
Growth & agile mindset with strong work ethics, embracing diversity
Demonstrated proficiency in PPT, Excel & Tableau
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$158,700.00 - $311,400.00
Benefits:
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr
Senior Director, Business Strategy & Operations
Department & Team:
Genesys Product Business Strategy & Operations
Location (must be either):
Menlo Park, California
Raleigh-Durham region, North Carolina
Summary:
Genesys Cloud is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Product leadership to develop growth strategy and drive strategic & operational initiative execution.
As a Senior Director, Business Strategy & Operations, you will bring your leadership, business acumen, communications, and analytical skills to the Genesys Product team. In this role, you will be exposed to all aspects of the Genesys Cloud business with primary responsibilities on strategy development, executive communications, strategic planning, program management, business analytics etc. Additionally, you will add value by working with cross-functional teams within and beyond Genesys Product to ensure business strategy are executed in a timely manner. We are looking for an analytical and structured problem solver and a strong relationship builder that can manage competing priorities in a rapidly growing business.
This role will help the company achieve both iterative and transformational growth within CCaaS (Contact Center as a Service) and beyond. The role’s focus spans from broad TAM expansion strategy, specific vertical or market segment deep-dives, to strategic long-term projects.
Key Responsibilities:
Drive business strategy development & alignment to support Chief Product Offer and senior product leadership
Identify growth opportunities in the adjacent markets through financial-modeling & analysis, competitive market research and collaboration with Product Management and corporate development teams
Drive end-to-end acquisition integration within Genesys
Program manage top business unit value creation initiatives, drive cross-functional alignment and operational excellence in execution
Identify unmet or underserved needs of the business unit, continuously evaluating & improve business strategy & operations
Minimum Requirements:
Quantitative bachelor’s degree - MBA preferred
10+ experience in business strategy & operations leadership roles
B2B SaaS/tech & consulting experience
Strong analytical and structured problem-solving skills
Demonstrated leadership in cross-functional program management
Excellent business communication skills, written & verbal
High emotional intelligence – able to establish productive & positive working relationships with co-workers with varying technical & business backgrounds
Growth & agile mindset with strong work ethics, embracing diversity
Demonstrated proficiency in PPT, Excel & Tableau
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$158,700.00 - $311,400.00
Benefits:
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr