Sr. Manager, Individual Giving

WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Position Overview: The Individual Giving Senior Manager serves on the fundraising team providing multiple-chapter support in the northeastern part of the country representing $5+ million in mid-level giving revenue annually nationwide. Mid-Level giving range is defined as $1,000 to $24,999 and is the critical pipeline to major gifts for the organization. Essential Functions / Responsibility Active Portfolio Management Manage defined pipeline of new and retained donors through meaningful interactions and execution of appropriate relationship building steps to increase Individual Giving revenue and identify and develop major donor targets. Actively identify top relationships within portfolio to strategically align moves management plans to grow giving to donor's highest capacity. Regularly research, qualify and assign donors to portfolio through defined processes to determine individuals with capacity and propensity. Engage with donors in a variety of ways to identify specific donor interests and deepen their connection to the organization. This includes but is not limited to reaching weekly donor phone call goals, visit chapter territories to host donor meetings or intimate events. Leverage assigned weekly donor thank you calls to further donor discovery, determine next steps in the donor's journey with the organization, and prompt leadership staff and volunteers as needed to advance the relationship. Represent Individual Giving in all chapter relationship management meetings to facilitate collaboration and develop donor engagement strategies cross functionally. Drive collaboration with Individual Giving Staff, Chapter Presidents, Society leadership as well as key chapter volunteers to identify, cultivate and solicit donors. Leverage national donor cultivation and stewardship opportunities to increase meaningful donor interactions and stewardship plans. Refine and implement key functions of the Individual Giving operational plan to achieve targeted revenue goals for each assigned chapter. Event Management Determine viability of donor events across territory based on revenue opportunity, donor activation and budgetary constraints. Collaborate with the donor experience team to implement donor events across multiple chapters. Lead the donor engagement planning and strategy for donor events and coordinate with Chapter Presidents. Facilitate correspondence with staff and volunteer leads to ensure roles are understood and relationship management assignments are confirmed. Build and execute personalized outreach plans for top relationships and Chapter Presidents' portfolios. Administration Actively record and upload interactions for all assigned donors. Qualify prospects within prospect pool and assist Director in making team assignments. Regularly review budgets, monthly financials and other meaningful reports to help ensure you and the team are meeting revenue and performance goals. Conduct prospect research utilizing a suite of resources, as appropriate. Pull defined reports from the reporting system. Adhere to Individual Giving operational plans and processes and manage individual expenses according to the established budget. Remain current on guidelines and protocols in relation to donor engagement and industry trends. Committee Management Co-lead with Chapter Presidents to facilitate and activate Donor Relations Committees. Facilitate correspondence with staff and volunteer leads to ensure roles are understood and relationship management assignments are confirmed. Drive development of portfolio and strategic moves management plans for each donor with each volunteer leader. Coordinate quarterly meetings and monthly reports as needed. Role Qualifications 3-5 years of nonprofit fundraising experience required. Time management, event management, organization, communication, relationship management, and collaboration skills required. Exceptional interpersonal skills and the ability to ask for gifts at a mid-level range. Ability to utilize donor prospecting and management tools including CRM software, wealth screening, moves management, donor briefing documents, etc. Proven ability to identify new prospects, build and maintain strong relationships with donors and develop strategies for cultivation and stewardship. Identify, assess and analyze specific areas of donor interest and level of potential engagement with the Society. Works closely with Major Gift Officers, Chapter Presidents, board members and staff to map out specific plans for stewardship and must have exceptional interpersonal skills and solid judgement in communication. Must be an action-oriented, energetic professional with the following attributes: a track record of building donor and volunteer relationships; skilled at inspiring, influencing and engaging people; high emotional intelligence; collegial, collaborative and accessible; strong listening skills, passion for the mission. Manage and execute donor visits, prepare donor briefs and define relationship management strategies. Knowledge of industry standards, current trends, and best practices. Results driven style and proven track record of fundraising/sales success. Experience and knowledge in mid-major level donor fundraising. Understanding of moves management planning and the donor lifecycle. Technical Competencies Experience with Salesforce (preferred) or equivalent CRM database. Strong computer skills: MS Office XP - Word, Excel, PowerPoint, Database/Reporting tools, Outlook and Internet. Ability to use online video platforms and lead web-based presentations. Understanding of the identification, cultivation, solicitation and stewardship cycle of individual giving donors. Experience with prescribed donor database management practices is preferred. Compensation & Benefits: The estimated hiring compensation range for this role is

$69,000 - $82,000 . Final offers will be based on the candidate's geographic location and consider career experience and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings. We value continuous learning and support your professional development through a Professional Development Assistance plan. You will join an incredible mission-focused team of people! The Society has a career framework that is our foundation of a clear, consistent structure for growth and careers. It is comprised of career bands and career levels, as well as functions and disciplines, that together, capture the Society's positions and work. This position is in the

Professional

career band and a level of 3 (P3) The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

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