State of Washington
DSHS ESA Public Benefits Specialist 4
State of Washington, Washington, District of Columbia, us, 20022
DSHS ESA Public Benefits Specialist 4
The
Department of Social and Health Services
(DSHS),
Economic Services Administration
(ESA), Community Services Division (CSD) is looking to add a PBS4 at the Newport CSO in Newport, WA. In this role, you'll serve as a lead worker, assisting the supervisor of the Public Benefits Specialist staff by coaching, providing assistance for financial eligibility, and providing focus training. You'll also regularly conduct financial eligibility audits and ensure that current eligibility information and training are communicated with staff.Some of what you'll do:Support Public Benefits Specialist staff who process cash, medical, and/or food benefitsAudit/review work of Public Benefits Specialist staffMaintain and review procedures for efficient workflowVerify and establish overpayments and complete referralsInvestigate and resolve customer complaintsAnalyze oral and written informationEducate stakeholders on public benefit programs and eligibility requirementsWhat we're looking for:Effectively communicate in a virtual setting and in writing with management, peers, direct staff, and clientsAbility to read, interpret and explain State procedures, memos, and directivesExcellent knowledge of Cash, Food and Medical Programs, Community Services Division processes, and confidence in navigating ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections, and other related state programs as neededCapacity to make independent decisions based on the knowledge and correct interpretation of public laws and policiesFlexibility to prioritize and perform multiple tasks with interruptionDemonstrate leadership skills with the ability to adapt to each person’s learning and communication stylesWork cohesively within an established teamKeen on promoting a positive work environment that supports collaboration, transparency, trust, honesty, respect, and accountabilityWho should apply?
Professionals with:Twelve months of experience as a Public Benefits Specialist 3ORA Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services.OR5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one year equivalent work experience. Examples of equivalent experience include but are not limited to:Providing eligibility for services or direct customer service serving historically marginalized communitiesExperience examining/processing loan applicationsMedical insurance or rehabilitation claimsUnemployment insurance claimsProviding staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and informationANDSatisfactory completion of the agency’s Public Benefits Specialist Training Program.Out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience.NOTE: Additional professional experience described above will substitute year for year for the required education.How to apply:Please submit a letter of interest, resume and three professional contacts with your application.Questions?
Email
Morgan Daggi
or call the main Talent Acquisition line at 360-725-5810 and reference 12655.The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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The
Department of Social and Health Services
(DSHS),
Economic Services Administration
(ESA), Community Services Division (CSD) is looking to add a PBS4 at the Newport CSO in Newport, WA. In this role, you'll serve as a lead worker, assisting the supervisor of the Public Benefits Specialist staff by coaching, providing assistance for financial eligibility, and providing focus training. You'll also regularly conduct financial eligibility audits and ensure that current eligibility information and training are communicated with staff.Some of what you'll do:Support Public Benefits Specialist staff who process cash, medical, and/or food benefitsAudit/review work of Public Benefits Specialist staffMaintain and review procedures for efficient workflowVerify and establish overpayments and complete referralsInvestigate and resolve customer complaintsAnalyze oral and written informationEducate stakeholders on public benefit programs and eligibility requirementsWhat we're looking for:Effectively communicate in a virtual setting and in writing with management, peers, direct staff, and clientsAbility to read, interpret and explain State procedures, memos, and directivesExcellent knowledge of Cash, Food and Medical Programs, Community Services Division processes, and confidence in navigating ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections, and other related state programs as neededCapacity to make independent decisions based on the knowledge and correct interpretation of public laws and policiesFlexibility to prioritize and perform multiple tasks with interruptionDemonstrate leadership skills with the ability to adapt to each person’s learning and communication stylesWork cohesively within an established teamKeen on promoting a positive work environment that supports collaboration, transparency, trust, honesty, respect, and accountabilityWho should apply?
Professionals with:Twelve months of experience as a Public Benefits Specialist 3ORA Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services.OR5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one year equivalent work experience. Examples of equivalent experience include but are not limited to:Providing eligibility for services or direct customer service serving historically marginalized communitiesExperience examining/processing loan applicationsMedical insurance or rehabilitation claimsUnemployment insurance claimsProviding staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and informationANDSatisfactory completion of the agency’s Public Benefits Specialist Training Program.Out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience.NOTE: Additional professional experience described above will substitute year for year for the required education.How to apply:Please submit a letter of interest, resume and three professional contacts with your application.Questions?
Morgan Daggi
or call the main Talent Acquisition line at 360-725-5810 and reference 12655.The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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