Account Manager

Qualified is the PipelineAI platform for B2B companies around the world. Designed to generate more inbound website conversions with AI and automation, Qualified offers an all-in-one solution that includes Piper the AI SDR, live chat, chatbots, meeting scheduling, marketing offers, and actionable intent data.The OpportunityAt Qualified, our Account Manager will strive to create long-term, trusting relationships with our customers. The Account Manager will own a portfolio of existing customers, develop new business from existing clients and actively seek new sales opportunities. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers.What You’ll Be Doing:Owning our customer renewals by building and maintaining long-lasting client relationshipsDeveloping strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricingAnswering client queries and identify new business opportunities among existing customersLiaise with cross-functional internal teams to improve the entire customer experienceServe as the lead point of contact for all customer account management mattersNegotiate contracts and close agreements to maximize profits and minimize customer churnEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunitiesAssist with challenging client requests or issue escalations as neededWhat We’re Looking For:3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Renewals ManagerDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (e.g. Salesforce) and CPQ toolsExperience delivering client-focused solutions to customer needsBA/BS degree in Business Administration, Sales or relevant fieldYour Skills:Understanding of startup growth strategies and KPIsPrevious experience using account management softwareYou are a whiz with SalesforceYou have a way with people, and are an excellent communicatorProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at onceBachelor’s degree in Business Administration or relevant fieldAbout QualifiedQualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.One TeamWe’re all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.Customer ObsessedPrioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.Think Big & Move FastWe’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.Diversity & InclusionQualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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