Selene Holdings
Business Systems Analyst II
Selene Holdings, Jacksonville, Florida, United States, 32290
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary:
The Servicing Transfer Conversion Analyst II is responsible for servicing transfer activities, including but not limited to, electronic loan boarding, mapping, analysis, data exceptions, issue resolution, quality control, and data integrity of all bulk inbound servicing transfers of re-performing and non-performing populations to Selene Finance.
Essential Duties and Responsibilities:
include the following. Other duties may be assigned.
Electronic loan boarding and set-up, quality control and data integrity of all bulk inbound servicing transfers of re-performing and non-performing populations.from working side by side with the assigned Service Transfer Coordinator, to the mapping, testing, boarding of all bulk inbound servicing transfers of re-performing and non-performing populations.Ensures the accuracy of loan information by performing pre-boarding quality checks.Creates/updates/maintains tables, scripts, and data analytics tools used to accurately manage and convert data to the servicing systemDevelop data validation rules to ensure quality dataPerform tests for validity, reasonableness, and accuracy through standard methods and application of specific subject-area knowledgeReviews error logs and corrects data mappings to ensure successful final data conversionReconcile loan activity that occurred between purchase and completion of the servicing transferIdentifies and corrects data quality issues and inconsistenciesIncreases data quality through creation of data validation tools and enhanced techniquesMeets deadlines as defined and ensures departmental standards are maintainedParticipates in required conference calls with prior servicers to ensure efficient and effective conversion and transition to the servicing lines of businessProduces data tapes that meet required third party standardsCommunicates with both internal and external groups regarding data and payment issuesEstablishes and maintains performance standards and actively provides feedback and communication on active pools to direct supervisor and executive leadershipProactively perform post transfer research on loans recently transferred to Selene.Monarch experience preferredSpecial Loans and Loss Mitigation experience preferredKnowledge of commonly used terminology, mortgage documents, concepts, practices, and procedures within the mortgage industryQualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
Strong attention to detailAbility to work in a high volume and time sensitive environment while maintaining accuracyExcellent verbal and written communication skillsAbility to work well independently, as well as, part of a team to achieve department/group goalsStrong customer-service orientation with positive attitudeAbility to use good judgmentWell versed with regulatory and investor guidelines and keeps current with all Federal, State, industry specific and departmental policiesKnowledge of MERS, MERS Transfers, and chain of Assignment of MortgagesExperience developing scripts and tools to manage and analyze dataExperience performing data conversionsCompetencies:
To perform the job successfully, an individual should demonstrate the following:
Adaptability
- Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics
- Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications
- Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service
- Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability -
Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork -
Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Education/Experience: High school diploma or general education degree (GED) required.
Bachelor's degree (BA/BS) from four-year accredited College preferred. Three to five years' related experience and/or training required. Prefer experience of queries in MS SQL designed to detect missing and /or incorrect data before loans board to the servicing system.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook) with proficiency in Excel. Previous experience with MSP/ICE (Black Knight) preferred.
Certificates and Licenses: N/A
Supervisory Responsibilities: N/A
Travel:
Some travel may be required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment with moderate noise levels.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.Why Selene?
BenefitsSelene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)Medical, Dental &VisionEmployee Assistance ProgramFlexible Spending AccountHealth Savings AccountPaid HolidaysCompany paid Life InsuranceMatching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)
Position Summary:
The Servicing Transfer Conversion Analyst II is responsible for servicing transfer activities, including but not limited to, electronic loan boarding, mapping, analysis, data exceptions, issue resolution, quality control, and data integrity of all bulk inbound servicing transfers of re-performing and non-performing populations to Selene Finance.
Essential Duties and Responsibilities:
include the following. Other duties may be assigned.
Electronic loan boarding and set-up, quality control and data integrity of all bulk inbound servicing transfers of re-performing and non-performing populations.from working side by side with the assigned Service Transfer Coordinator, to the mapping, testing, boarding of all bulk inbound servicing transfers of re-performing and non-performing populations.Ensures the accuracy of loan information by performing pre-boarding quality checks.Creates/updates/maintains tables, scripts, and data analytics tools used to accurately manage and convert data to the servicing systemDevelop data validation rules to ensure quality dataPerform tests for validity, reasonableness, and accuracy through standard methods and application of specific subject-area knowledgeReviews error logs and corrects data mappings to ensure successful final data conversionReconcile loan activity that occurred between purchase and completion of the servicing transferIdentifies and corrects data quality issues and inconsistenciesIncreases data quality through creation of data validation tools and enhanced techniquesMeets deadlines as defined and ensures departmental standards are maintainedParticipates in required conference calls with prior servicers to ensure efficient and effective conversion and transition to the servicing lines of businessProduces data tapes that meet required third party standardsCommunicates with both internal and external groups regarding data and payment issuesEstablishes and maintains performance standards and actively provides feedback and communication on active pools to direct supervisor and executive leadershipProactively perform post transfer research on loans recently transferred to Selene.Monarch experience preferredSpecial Loans and Loss Mitigation experience preferredKnowledge of commonly used terminology, mortgage documents, concepts, practices, and procedures within the mortgage industryQualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
Strong attention to detailAbility to work in a high volume and time sensitive environment while maintaining accuracyExcellent verbal and written communication skillsAbility to work well independently, as well as, part of a team to achieve department/group goalsStrong customer-service orientation with positive attitudeAbility to use good judgmentWell versed with regulatory and investor guidelines and keeps current with all Federal, State, industry specific and departmental policiesKnowledge of MERS, MERS Transfers, and chain of Assignment of MortgagesExperience developing scripts and tools to manage and analyze dataExperience performing data conversionsCompetencies:
To perform the job successfully, an individual should demonstrate the following:
Adaptability
- Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics
- Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications
- Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service
- Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability -
Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork -
Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Education/Experience: High school diploma or general education degree (GED) required.
Bachelor's degree (BA/BS) from four-year accredited College preferred. Three to five years' related experience and/or training required. Prefer experience of queries in MS SQL designed to detect missing and /or incorrect data before loans board to the servicing system.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook) with proficiency in Excel. Previous experience with MSP/ICE (Black Knight) preferred.
Certificates and Licenses: N/A
Supervisory Responsibilities: N/A
Travel:
Some travel may be required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment with moderate noise levels.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.Why Selene?
BenefitsSelene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)Medical, Dental &VisionEmployee Assistance ProgramFlexible Spending AccountHealth Savings AccountPaid HolidaysCompany paid Life InsuranceMatching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)