Senior Default Servicing Specialist

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!Job Title:Senior Default Servicing SpecialistDepartment:Loss MitigationReports To:Closing ManagerFLSA Status:Non-ExemptPosition Summary: The Loss Mitigation Specialist is responsible for overseeing loan modification document preparation and the closing process within the servicing division. The Specialist will assist in various aspects of the Closing Fulfillment area.Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Conduct independent reviews of original loan documents (Mortgage, Note, Deed, and Title).Validate the accuracy of workout terms and calculations and ensure proper system(s) documentation matches the loan modification documents.Provides feedback to the Closing Manager or Sr. Management for remediation, process improvement or adjustments to training.Will monitor for and or identify operational deficiencies and opportunities for improvement and will also show processes and trainings that are effective.Clearly communicates to team members on active pipeline.Monitors daily reports for accuracy and maintain process for timeliness of closing documents and system changes.Provides recommendations for procedural changes and improvements as they pertain to the department.Ensures reports are available timely and accurate for monitoring the department's daily performance to ensure that all business objectives are achieved.Maintains high degree of confidentiality.Manages the Mynet queues for closing process.Assists manager or team members as needed in the sub areas of the department such as Front In Doc Check-in, system changes or sending documents to the county for recording or research.Review of LM Reports for exceptions with modifications, implementation or recordation.Competencies: To perform the job successfully, an individual should demonstrate the following.Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase productivity. Works quickly.Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: Requires a high school diploma or general education degree (GED);Bachelor's degree or equivalent work experience and 3+ years prior experience in residential loan servicing including the following: strong and successful background in mortgage loss mitigation closing and default management, bankruptcies and foreclosure loan servicing, borrower contact strategies, and overall loan administration functions throughout the cycle of a loan, including short sales and deed in lieu of foreclosure disposition options with specific knowledge of FHA, VA and USDA government loan products and programs. 2+ years in a Closing role. Language Ability:Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.Reasoning Ability:Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Computer Skills:To perform this job successfully, the candidate should have strong working knowledge of mortgage loan servicing systems, and Microsoft Office (Excel, Word, Outlook, Visio).Certificates and Licenses:No certifications required.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 25 pounds. There are no specific vision requirements. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.Why Selene?BenefitsSelene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:Paid Time Off (PTO)Medical, Dental &VisionEmployee Assistance ProgramFlexible Spending AccountHealth Savings AccountPaid HolidaysCompany paid Life InsuranceMatching 401(k) PlanThe job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.Privacy Policy - Selene (seleneadvantage.com)