State of South Carolina
IT Manager I
State of South Carolina, Columbia, South Carolina, us, 29228
Salary:
$56,210.00 - $104,000.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
170821
Agency:
Department of Natural Resources
Division:
Executive Office Division
Opening Date:
11/06/2024
Closing Date:
11/26/2024 5:00 PM Eastern
Agency Specific Application Procedures::
All applicants must apply online.
Class Code::
AM55
Position Number::
60014851
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 7
Hiring Range - Min.:
$56,210.00
Hiring Range - Max.:
$80,105.00
Opening Date:
11/06/2024
EEO Statement:
Equal Opportunity Employer
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
This employee will be responsible for managing Information Technology's Help Desk function and to support the Technology Development Program (TDP).
Job Duties Include:
Managing customer-initiated service inquiries via an electronic ticketing system and monitors resolution success in accordance established standards.Managing administrative functions of the Help Desk program, including SOP's, goals, procurement oversight, data reporting/analysis and communications.Managing end user device programs (including computers, tablets and wireless communication devices) and assists in coordinating relevant software installations and updates.Supervising and evaluating the performance of assigned employees, providing opportunities for interactive coaching and professional development.Assisting with the overall management and improvement of IT's ongoing TDP by providing support across all functional areas, as well as input/feedback regarding goals, strategies and priorities.
Minimum and Additional Requirements
A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.Preferred Qualifications
Three (3) years experience in personal computer implementation and support, and end-user support in a help desk or call center environment. Prefer two (2) years supervisory experience including performance evaluations.
A detailed knowledge of Windows operating systems. Knowledge of desktop PC's and laptop technologies including hardware and software. Knowledge of printer technologies and maintenance and a good understanding of systems management and inventory control. Basic knowledge of networking protocols, and familiarity with setting up and operating Help Desk Ticket software. Knowledge on the installation, setup and troubleshooting of mobile devices to include iPad Tablets. Familiarity with VoIP telephones. Organized and detailed in supervision of inventory control and help desk technician work responsibilities. Effective and clear written and verbal communication skills. Familiarity using SC State Contracts to procure hardware and software.
Ability to lift heavy objects, work outside standard working hours and participate in statewide travel with possible overnight trips.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Are you currently employed with SCDNR?
YesNo
02
Do you have AT LEAST a bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field AND experience in telecommunications, data processing and/or information technology OR relevant experience that may be substituted for the bachelor's degree on a year-for-year basis?
YesNo
Required Question
$56,210.00 - $104,000.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
170821
Agency:
Department of Natural Resources
Division:
Executive Office Division
Opening Date:
11/06/2024
Closing Date:
11/26/2024 5:00 PM Eastern
Agency Specific Application Procedures::
All applicants must apply online.
Class Code::
AM55
Position Number::
60014851
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 7
Hiring Range - Min.:
$56,210.00
Hiring Range - Max.:
$80,105.00
Opening Date:
11/06/2024
EEO Statement:
Equal Opportunity Employer
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
This employee will be responsible for managing Information Technology's Help Desk function and to support the Technology Development Program (TDP).
Job Duties Include:
Managing customer-initiated service inquiries via an electronic ticketing system and monitors resolution success in accordance established standards.Managing administrative functions of the Help Desk program, including SOP's, goals, procurement oversight, data reporting/analysis and communications.Managing end user device programs (including computers, tablets and wireless communication devices) and assists in coordinating relevant software installations and updates.Supervising and evaluating the performance of assigned employees, providing opportunities for interactive coaching and professional development.Assisting with the overall management and improvement of IT's ongoing TDP by providing support across all functional areas, as well as input/feedback regarding goals, strategies and priorities.
Minimum and Additional Requirements
A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.Preferred Qualifications
Three (3) years experience in personal computer implementation and support, and end-user support in a help desk or call center environment. Prefer two (2) years supervisory experience including performance evaluations.
A detailed knowledge of Windows operating systems. Knowledge of desktop PC's and laptop technologies including hardware and software. Knowledge of printer technologies and maintenance and a good understanding of systems management and inventory control. Basic knowledge of networking protocols, and familiarity with setting up and operating Help Desk Ticket software. Knowledge on the installation, setup and troubleshooting of mobile devices to include iPad Tablets. Familiarity with VoIP telephones. Organized and detailed in supervision of inventory control and help desk technician work responsibilities. Effective and clear written and verbal communication skills. Familiarity using SC State Contracts to procure hardware and software.
Ability to lift heavy objects, work outside standard working hours and participate in statewide travel with possible overnight trips.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Are you currently employed with SCDNR?
YesNo
02
Do you have AT LEAST a bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field AND experience in telecommunications, data processing and/or information technology OR relevant experience that may be substituted for the bachelor's degree on a year-for-year basis?
YesNo
Required Question