County of Santa Clara CA
Systems Administrator
County of Santa Clara CA, Santa Clara, California, us, 95053
Salary :
$148,628.48 - $180,664.64 Annually
Location :
Throughout the County of Santa Clara, CA
Job Type:
Full-Time
Job Number:
24-G2L-A
Department:
County-Wide Recruitment
Opening Date:
11/07/2024
Closing Date:
11/24/2024 11:59 PM Pacific
Bargaining Unit:
01
Description
Under general supervision, to install, configure and maintain the Server Operating Systems, Storage, Data Protection and Replication Solutions, Identity and Access Management (IAM), Infrastructure monitoring software, and other core IT infrastructure applications; to ensure the computing platforms are secure, reliable and highly available (minimal downtime) by monitoring the infrastructure environments, its performance, and by responding to problems and planning for growth.
Candidates who meet the employment standards will be invited to complete a required online examination, tentatively scheduled to open on December 11, 2024Qualifying candidates will be notified via email with instructions for taking the online examination.Typical Tasks
Assists in managing technical changes, verifying testing results, and monitoring technical standards compliance and deployment;Participates in infrastructure administration project efforts with IT groups;Monitors production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;Gathers required information for reporting on security issues; analyzes audit trails to detect systematic security violations; makes recommendations to improve security and participates in investigations as needed; and implements security measures needed to address security issues and/or enhance security posture of the infrastructure;Provides technical support and administration for IT infrastructure to include support for servers, storage, backup and replication systems, IAM and core IT infrastructure applications;Maintains reliability, performance and availability of IT infrastructure and applications;Develops new alerts and monitoring techniques;Writes reviews and/or maintains technical documentation for production environments;Reports on key systems administrative metrics and key performance indicators (KPIs);Provides coaching/mentoring to team members;Evaluates, develops and implements enhancements to improve the reliability, scalability, sustainability, and availability of the infrastructure environment;Performs software installations and upgrades to IT infrastructure and layered software packages; applies system and application updates, patches, and configuration changes;Troubleshoots problems by analyzing root causes and evaluating solution alternatives;Provides feedback and recommendations on requirements based on health check results;Collects and maintains tracking and configuration documentation and plans;Supports and participates in the formal reporting of project status;Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system requirements;May be assigned as a Disaster Service Worker, as required;Performs other related duties, as required.
Employment Standards
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience:Possession of a Bachelor's degree from an accredited college in Computer Science, Engineering or a related field;
andThree (3) years of experience installing and supporting infrastructure hardware and software, applications, and operating systems.
ORPossession of a Bachelor's degree from an accredited college;
andFive (5) years of experience installing and supporting infrastructure hardware and software, applications, and operating systems.
Special Requirements
Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.Depending on the position, related certifications may be desirable.Knowledge of:
Infrastructure administration;Server Operating Systems, Systems Virtualization, Storage, Data Protection Solutions, IAM, Monitoring and other core IT Infrastructure Applications;Scripting language for process automation;Alerts and monitoring techniques;Production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;Methods to determine security issues and violations;Technical support for IT infrastructure systems;Effective writing and technical documentation;Key system metrics and performance indicators;Principles of coaching and mentoring team members;Infrastructure enhancements that improve the reliability, scalability, sustainability, and availability of the infrastructure environment;Software installations and upgrades to infrastructure systems and layered software packages;Problem troubleshooting by analyzing root causes and evaluating solution alternatives;Technical changes, testing results, and technical standards compliance and deployment;Tracking and configuration documentation and plans;Project status reporting;Principles of customer service.Ability to:
Evaluate performance and determine how changes in the environment will affect performance and availability;Describe problems and their solutions to non-IT workers;Balance workload and priorities between many problems and tasks;Quickly resolve any problems that arise with infrastructure;Monitor production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;Gather information for security issues and to detect systematic security violations;Provide technical support and administration for IT infrastructure to include support for servers, storage, backup and replication systems, IAM and core IT infrastructure applications;Maintain reliability, performance and availability of IT infrastructure and applications;Write technical documentation for production environments;Provide coaching and mentoring to team members;Evaluate, develop and implement infrastructure system enhancements;Perform software installations and upgrades to infrastructure systems;Troubleshoot problems by analyzing root causes and evaluating solution alternatives;Provide feedback and recommendation on requirements based on health check results;Manage technical changes, verify testing results, and monitor technical standards compliance and deployment;Collect and maintain tracking and configuration documentation and plans;Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system requirements.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays.
Learn more
The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement BenefitsThe County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending AccountThe empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP)The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&DThe County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP)The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee WellnessThe offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education ReimbursementA generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is
REQUIRED
and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of
"see resume"
or
"see application"
will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:a) Employer name(s)b) Job title(s)c) Start/end dates of employmentd) Total hours worked per weeke) Description of task(s) performed
Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?
YesNo
02
What is the highest level of education you have completed?
High School or GED equivalentCollege (1 to 29 semester units / 1 to 44 quarter units)College (30 to 59 semester units / 45 to 89 quarter units)College (60 to 89 semester units / 90 to 134 quarter units)College (90 to 119 semester units / 135 to 179 quarter units)College (120 or more semester units / 180 or more quarter units)Associate's DegreeBachelor's DegreeMaster's DegreeDoctoral DegreeNone of the above
03
Do you possess a Bachelor's degree or higher in one of the following fields?
Computer ScienceEngineeringRelated DegreeNone
04
If you selected "related degree" above, please specify the degree.
05
How many years of experience do you possess installing and supporting infrastructure hardware and software, applications, and operating systems?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
06
Based on your selection in the previous question, please now describe your experience installing and supporting infrastructure hardware and software, applications, and operating systems.Include the types of hardware, software, applications, and operating systems you worked on.
Responses must include the following required information:
Your job title(s), employer name(s), start/end date(s), hours worked per week and a detailed description of tasks performed. If none, type "N/A".
07
How many years of experience do you possess with Windows Server Operating system (Installing, Configuring, Maintaining, and Troubleshooting)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
08
How many years of experience do you possess with Active Directory (Group Policies, AD Configuration (forest/domain), and Upgrades)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
09
How many years of experience do you possess with VMWare Infrastructure (Host Management, VCenter Configurations, VM management, and Troubleshooting)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
10
How many years of experience do you possess with Scripting Languages (Creating and Maintaining Scripts)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
11
How many years of experience do you possess with Hardware/VMWare Infrastructure Monitoring systems?
NoneLess than one yearOne year to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
12
Do you have experience using Microsoft SCCM, Intune or other endpoint management solutions?
YesNo
13
Please describe your experience using Microsoft SCCM, Intune or other endpoint management solutions.If no experience, please type N/A.
14
Do you possess work experience creating scripts or application packages to automate application installations?
YesNo
15
Please describe your work experience creating scripts or application packages to automate application installations. If no experience, please type N/A.
16
Please complete this survey carefully. Your responses may determine whether or not you will be referred for a specific department and/or location. Please place a mark next to the location(s) in which you would be willing to work.
Assessor'sProcurement DepartmentCounty CounselSheriff's OfficeDepartment of CorrectionProbation DepartmentSanta Clara Valley Medical CenterCounty Library DistrictTechnology Services & Solutions
17
In addition to the pre-employment background check, some positions require additional screening which may include criminal, financial, medical, and personal history and may take months to complete. Would you be willing to undergo this additional background screening for these specific positions?
YesNo
18
How did you find out about this job?
Contacted by County RecruiterContacted by a Recruitment FirmCounty Employee ReferralCounty of Santa Clara Career WebsiteCounty of Santa Clara Job Interests Email NotificationFacebookInstagramLinkedInIndeedVirtual Job FairIn Person Job FairIn-Person Networking Professional EventVirtual Networking EventCommunity EventGlassdoorGovernmentjobs.comProfessional AssociationSearch Engine (Google, Bing, online search, etc.)Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital WebsiteHandshakeStudent Career CenterCounty Text MessageOther (Specify in the next question)
19
Other way you found out about this recruitment:
20
CERTIFICATIONDo you certify that all of the statements made on this form are true, complete and correct to the best of your knowledge and belief and are made in good faith? Do you understand that you may be expected to substantiate these self-ratings if invited to interview for this position?
YesNo
Required Question
$148,628.48 - $180,664.64 Annually
Location :
Throughout the County of Santa Clara, CA
Job Type:
Full-Time
Job Number:
24-G2L-A
Department:
County-Wide Recruitment
Opening Date:
11/07/2024
Closing Date:
11/24/2024 11:59 PM Pacific
Bargaining Unit:
01
Description
Under general supervision, to install, configure and maintain the Server Operating Systems, Storage, Data Protection and Replication Solutions, Identity and Access Management (IAM), Infrastructure monitoring software, and other core IT infrastructure applications; to ensure the computing platforms are secure, reliable and highly available (minimal downtime) by monitoring the infrastructure environments, its performance, and by responding to problems and planning for growth.
Candidates who meet the employment standards will be invited to complete a required online examination, tentatively scheduled to open on December 11, 2024Qualifying candidates will be notified via email with instructions for taking the online examination.Typical Tasks
Assists in managing technical changes, verifying testing results, and monitoring technical standards compliance and deployment;Participates in infrastructure administration project efforts with IT groups;Monitors production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;Gathers required information for reporting on security issues; analyzes audit trails to detect systematic security violations; makes recommendations to improve security and participates in investigations as needed; and implements security measures needed to address security issues and/or enhance security posture of the infrastructure;Provides technical support and administration for IT infrastructure to include support for servers, storage, backup and replication systems, IAM and core IT infrastructure applications;Maintains reliability, performance and availability of IT infrastructure and applications;Develops new alerts and monitoring techniques;Writes reviews and/or maintains technical documentation for production environments;Reports on key systems administrative metrics and key performance indicators (KPIs);Provides coaching/mentoring to team members;Evaluates, develops and implements enhancements to improve the reliability, scalability, sustainability, and availability of the infrastructure environment;Performs software installations and upgrades to IT infrastructure and layered software packages; applies system and application updates, patches, and configuration changes;Troubleshoots problems by analyzing root causes and evaluating solution alternatives;Provides feedback and recommendations on requirements based on health check results;Collects and maintains tracking and configuration documentation and plans;Supports and participates in the formal reporting of project status;Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system requirements;May be assigned as a Disaster Service Worker, as required;Performs other related duties, as required.
Employment Standards
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience:Possession of a Bachelor's degree from an accredited college in Computer Science, Engineering or a related field;
andThree (3) years of experience installing and supporting infrastructure hardware and software, applications, and operating systems.
ORPossession of a Bachelor's degree from an accredited college;
andFive (5) years of experience installing and supporting infrastructure hardware and software, applications, and operating systems.
Special Requirements
Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.Depending on the position, related certifications may be desirable.Knowledge of:
Infrastructure administration;Server Operating Systems, Systems Virtualization, Storage, Data Protection Solutions, IAM, Monitoring and other core IT Infrastructure Applications;Scripting language for process automation;Alerts and monitoring techniques;Production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;Methods to determine security issues and violations;Technical support for IT infrastructure systems;Effective writing and technical documentation;Key system metrics and performance indicators;Principles of coaching and mentoring team members;Infrastructure enhancements that improve the reliability, scalability, sustainability, and availability of the infrastructure environment;Software installations and upgrades to infrastructure systems and layered software packages;Problem troubleshooting by analyzing root causes and evaluating solution alternatives;Technical changes, testing results, and technical standards compliance and deployment;Tracking and configuration documentation and plans;Project status reporting;Principles of customer service.Ability to:
Evaluate performance and determine how changes in the environment will affect performance and availability;Describe problems and their solutions to non-IT workers;Balance workload and priorities between many problems and tasks;Quickly resolve any problems that arise with infrastructure;Monitor production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;Gather information for security issues and to detect systematic security violations;Provide technical support and administration for IT infrastructure to include support for servers, storage, backup and replication systems, IAM and core IT infrastructure applications;Maintain reliability, performance and availability of IT infrastructure and applications;Write technical documentation for production environments;Provide coaching and mentoring to team members;Evaluate, develop and implement infrastructure system enhancements;Perform software installations and upgrades to infrastructure systems;Troubleshoot problems by analyzing root causes and evaluating solution alternatives;Provide feedback and recommendation on requirements based on health check results;Manage technical changes, verify testing results, and monitor technical standards compliance and deployment;Collect and maintain tracking and configuration documentation and plans;Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system requirements.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays.
Learn more
The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement BenefitsThe County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending AccountThe empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP)The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&DThe County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP)The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee WellnessThe offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education ReimbursementA generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is
REQUIRED
and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of
"see resume"
or
"see application"
will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:a) Employer name(s)b) Job title(s)c) Start/end dates of employmentd) Total hours worked per weeke) Description of task(s) performed
Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?
YesNo
02
What is the highest level of education you have completed?
High School or GED equivalentCollege (1 to 29 semester units / 1 to 44 quarter units)College (30 to 59 semester units / 45 to 89 quarter units)College (60 to 89 semester units / 90 to 134 quarter units)College (90 to 119 semester units / 135 to 179 quarter units)College (120 or more semester units / 180 or more quarter units)Associate's DegreeBachelor's DegreeMaster's DegreeDoctoral DegreeNone of the above
03
Do you possess a Bachelor's degree or higher in one of the following fields?
Computer ScienceEngineeringRelated DegreeNone
04
If you selected "related degree" above, please specify the degree.
05
How many years of experience do you possess installing and supporting infrastructure hardware and software, applications, and operating systems?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
06
Based on your selection in the previous question, please now describe your experience installing and supporting infrastructure hardware and software, applications, and operating systems.Include the types of hardware, software, applications, and operating systems you worked on.
Responses must include the following required information:
Your job title(s), employer name(s), start/end date(s), hours worked per week and a detailed description of tasks performed. If none, type "N/A".
07
How many years of experience do you possess with Windows Server Operating system (Installing, Configuring, Maintaining, and Troubleshooting)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
08
How many years of experience do you possess with Active Directory (Group Policies, AD Configuration (forest/domain), and Upgrades)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
09
How many years of experience do you possess with VMWare Infrastructure (Host Management, VCenter Configurations, VM management, and Troubleshooting)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
10
How many years of experience do you possess with Scripting Languages (Creating and Maintaining Scripts)?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
11
How many years of experience do you possess with Hardware/VMWare Infrastructure Monitoring systems?
NoneLess than one yearOne year to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
12
Do you have experience using Microsoft SCCM, Intune or other endpoint management solutions?
YesNo
13
Please describe your experience using Microsoft SCCM, Intune or other endpoint management solutions.If no experience, please type N/A.
14
Do you possess work experience creating scripts or application packages to automate application installations?
YesNo
15
Please describe your work experience creating scripts or application packages to automate application installations. If no experience, please type N/A.
16
Please complete this survey carefully. Your responses may determine whether or not you will be referred for a specific department and/or location. Please place a mark next to the location(s) in which you would be willing to work.
Assessor'sProcurement DepartmentCounty CounselSheriff's OfficeDepartment of CorrectionProbation DepartmentSanta Clara Valley Medical CenterCounty Library DistrictTechnology Services & Solutions
17
In addition to the pre-employment background check, some positions require additional screening which may include criminal, financial, medical, and personal history and may take months to complete. Would you be willing to undergo this additional background screening for these specific positions?
YesNo
18
How did you find out about this job?
Contacted by County RecruiterContacted by a Recruitment FirmCounty Employee ReferralCounty of Santa Clara Career WebsiteCounty of Santa Clara Job Interests Email NotificationFacebookInstagramLinkedInIndeedVirtual Job FairIn Person Job FairIn-Person Networking Professional EventVirtual Networking EventCommunity EventGlassdoorGovernmentjobs.comProfessional AssociationSearch Engine (Google, Bing, online search, etc.)Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital WebsiteHandshakeStudent Career CenterCounty Text MessageOther (Specify in the next question)
19
Other way you found out about this recruitment:
20
CERTIFICATIONDo you certify that all of the statements made on this form are true, complete and correct to the best of your knowledge and belief and are made in good faith? Do you understand that you may be expected to substantiate these self-ratings if invited to interview for this position?
YesNo
Required Question