Ntiva
Systems Administrator II
Ntiva, Shreveport, Louisiana, us, 71150
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an impactAs a System Administrator II, you will provide on-site technical support to clients. You will be responsible for implementing, maintaining, and improving client’s infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.
Summary of Location and Hours
This is a hybrid role that requires traveling to various client sites in the Shreveport area. This position is hybrid with 4 days onsite in our Shreveport office and 1 day remoteMust have a valid driver’s license and insured vehicleMonday-Friday, 8am-5:30pm CST, with a rotating on call scheduleWhat you will be doing
Client Service
Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient mannerPerform all duties with the goal of building and maintaining long-term client/vendor relationshipsMaintain exceptional client service, understanding client satisfaction and perceptionIT Service and Support Functions
IT support services for clients’ infrastructure, including clients’ core business applicationsAcquire specific knowledge of the client and how IT relates to their businessDevelop in-depth knowledge of the service offerings and how they relate to clients’ needsParticipate in projects by performing assigned dutiesPerform other related technical duties as assignedDocumentation, Reporting and SLA’s
Identify clients’ needs and report to Service ManagerUpdate documentation for client configurations or processesCommunicate managed services installation and maintenance with Centralized ServicesCommunicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outagesUtilize active listening and client-care skills in identifying potential concernsReport client concerns or complaints to Service Manager, VP Operations, and CXOAnswer internal and external communications timely and professionallyContact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticketClose tickets within 7 business days unless issue requires further delay as notated on the ticketProfessional Development
Routinely take self-paced training in technologies relevant to the teamObtain industry certifications on a consistent basisAdministrative
Enter time worked on each ticket dailySchedule service delivery via the scheduling calendar in ticketing systemEnter expenses on service tickets for any related credit card purchases and submit receipts dailySubmit time sheets on a weekly basis, due by Saturdays at 12PYou’ll be successful in this role if you have experience in/with
College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or CiscoExperience working for a Managed Services ProviderWindows workstation repair, maintenance, malware removal, and deploymentConfiguring network settings on workstationsRDP client supportOffice 365 account and client supportServer backup monitoring and maintenanceWireless connectivity for mobile devices and workstationsMobile devices – smartphones, tablets, and laptopsExchange mailbox administrationActive Directory account creation and managementNetwork drive and printer mappingsDiagnosing network connectivity issues for workstationsRequired language skills
Ability to communicate professionally, in English, both written and orallyAbility to write business correspondence and process proceduresAbility to effectively present information and respond to questions from groups of managers, clients, and the general publicBenefits and Perks
Medical, Dental and Vision coverage for employee and family401k + company-matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period!Group Term Life and Accidental Death and Dismemberment coverage (company provided)Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)Health Savings Account (HSA) Options / PPO OptionsPaid Time Off (PTO) + 2 Floating HolidaysTuition Reimbursement ProgramEmployee Assistance ProgramGenerous Employee Referral Program – the more you refer the more you earn!Dynamic Recognition and RewardsWork with Industry-Leading TalentClear Promotion and Advancement Tracks
The base pay range for this position is expected to be between $44,000 and $65,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Work Authorization CriteriaWe welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.
Workspace Requirements and Remote Work PolicyTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse WorkforceAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/29/24.
At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an impactAs a System Administrator II, you will provide on-site technical support to clients. You will be responsible for implementing, maintaining, and improving client’s infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.
Summary of Location and Hours
This is a hybrid role that requires traveling to various client sites in the Shreveport area. This position is hybrid with 4 days onsite in our Shreveport office and 1 day remoteMust have a valid driver’s license and insured vehicleMonday-Friday, 8am-5:30pm CST, with a rotating on call scheduleWhat you will be doing
Client Service
Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient mannerPerform all duties with the goal of building and maintaining long-term client/vendor relationshipsMaintain exceptional client service, understanding client satisfaction and perceptionIT Service and Support Functions
IT support services for clients’ infrastructure, including clients’ core business applicationsAcquire specific knowledge of the client and how IT relates to their businessDevelop in-depth knowledge of the service offerings and how they relate to clients’ needsParticipate in projects by performing assigned dutiesPerform other related technical duties as assignedDocumentation, Reporting and SLA’s
Identify clients’ needs and report to Service ManagerUpdate documentation for client configurations or processesCommunicate managed services installation and maintenance with Centralized ServicesCommunicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outagesUtilize active listening and client-care skills in identifying potential concernsReport client concerns or complaints to Service Manager, VP Operations, and CXOAnswer internal and external communications timely and professionallyContact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticketClose tickets within 7 business days unless issue requires further delay as notated on the ticketProfessional Development
Routinely take self-paced training in technologies relevant to the teamObtain industry certifications on a consistent basisAdministrative
Enter time worked on each ticket dailySchedule service delivery via the scheduling calendar in ticketing systemEnter expenses on service tickets for any related credit card purchases and submit receipts dailySubmit time sheets on a weekly basis, due by Saturdays at 12PYou’ll be successful in this role if you have experience in/with
College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or CiscoExperience working for a Managed Services ProviderWindows workstation repair, maintenance, malware removal, and deploymentConfiguring network settings on workstationsRDP client supportOffice 365 account and client supportServer backup monitoring and maintenanceWireless connectivity for mobile devices and workstationsMobile devices – smartphones, tablets, and laptopsExchange mailbox administrationActive Directory account creation and managementNetwork drive and printer mappingsDiagnosing network connectivity issues for workstationsRequired language skills
Ability to communicate professionally, in English, both written and orallyAbility to write business correspondence and process proceduresAbility to effectively present information and respond to questions from groups of managers, clients, and the general publicBenefits and Perks
Medical, Dental and Vision coverage for employee and family401k + company-matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period!Group Term Life and Accidental Death and Dismemberment coverage (company provided)Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)Health Savings Account (HSA) Options / PPO OptionsPaid Time Off (PTO) + 2 Floating HolidaysTuition Reimbursement ProgramEmployee Assistance ProgramGenerous Employee Referral Program – the more you refer the more you earn!Dynamic Recognition and RewardsWork with Industry-Leading TalentClear Promotion and Advancement Tracks
The base pay range for this position is expected to be between $44,000 and $65,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Work Authorization CriteriaWe welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.
Workspace Requirements and Remote Work PolicyTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse WorkforceAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/29/24.