Ascendion
Communications System Engineer
Ascendion, Quincy, Massachusetts, us, 02171
About Ascendion,Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate lifeWe have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:Build the coolest tech for the worlds leading brandsSolve complex problems and learn new skillsExperience the power of transforming digital engineering for Fortune 500 clientsMaster your craft with leading training programs and hands-on experienceExperience a community of change-makers!Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.About the RoleJob Title:
Communications System EngineerKey Responsibilities:Install, configure, and maintain Cisco voice infrastructure for optimal performance.Troubleshoot complex voice network and hardware issues.Deploy and manage MS Teams Phone with PSTN connectivity and certified devices.Collaborate with vendors and internal teams for seamless integration.Support BAU operations and resolve incidents in branches.Migrate voice lines to Teams and manage the obsolescence of unused devices.Process incident tickets in ServiceNow within SLA timelines.Maintain operational reports and monitor compliance with security standards.Conduct change management and root cause analysis, implementing preventative measures.Upgrade voice infrastructure per Cisco recommendations.Minimum Qualifications:Fluent in both English and Spanish (required).In-depth knowledge of Cisco voice infrastructure installation, configuration, and maintenance.Proven experience deploying and managing MS Teams Phone with PSTN connectivity.Strong background in diagnosing and resolving complex voice network issues.Ability to work with cross-functional teams and third-party vendors, ensuring clear communication and coordination.Proficiency with ServiceNow (SNOW) or similar ticketing systems for incident management.Desired Qualifications:Bachelors degree in Information Technology, Computer Science, or a related field.Relevant certifications such as Cisco CCNA Voice, CCNP Collaboration, or MS Teams certification.Experience with compliance and regulatory reporting in an enterprise environment.Location:
Quincy, MASalary Range:
The salary for this position is between $100,000 $115,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]Want to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Lets talk!
Communications System EngineerKey Responsibilities:Install, configure, and maintain Cisco voice infrastructure for optimal performance.Troubleshoot complex voice network and hardware issues.Deploy and manage MS Teams Phone with PSTN connectivity and certified devices.Collaborate with vendors and internal teams for seamless integration.Support BAU operations and resolve incidents in branches.Migrate voice lines to Teams and manage the obsolescence of unused devices.Process incident tickets in ServiceNow within SLA timelines.Maintain operational reports and monitor compliance with security standards.Conduct change management and root cause analysis, implementing preventative measures.Upgrade voice infrastructure per Cisco recommendations.Minimum Qualifications:Fluent in both English and Spanish (required).In-depth knowledge of Cisco voice infrastructure installation, configuration, and maintenance.Proven experience deploying and managing MS Teams Phone with PSTN connectivity.Strong background in diagnosing and resolving complex voice network issues.Ability to work with cross-functional teams and third-party vendors, ensuring clear communication and coordination.Proficiency with ServiceNow (SNOW) or similar ticketing systems for incident management.Desired Qualifications:Bachelors degree in Information Technology, Computer Science, or a related field.Relevant certifications such as Cisco CCNA Voice, CCNP Collaboration, or MS Teams certification.Experience with compliance and regulatory reporting in an enterprise environment.Location:
Quincy, MASalary Range:
The salary for this position is between $100,000 $115,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]Want to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Lets talk!