Happy Camper
Homeslice - Lead Host
Happy Camper, Chicago, Illinois, United States, 60290
We are the marinara-muddled minds behind Chicago's Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative.
Lead Host Position at Homeslice
938 W Webster Ave - Chicago, IL 60614
Job Summary: In addition to being responsible for all host training, Lead Hosts provide friendly and responsive service to create an exceptional experience for all of our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door; a positive attitude is a must!
Responsibilities:
Interact with, direct, train, and develop host employeesGreet guests as they enter with energetic & positive attitudeAbility to effectively communicate in order to perform and follow job requirements in written and spoken directionAbility to multitask calmly and under pressureUse tact and good judgment when dealing with guest challenges and respond to guests with patience and courtesyObserve host employee's service standards and communicate observations to management; assist in developing and implementing necessary plans of actionCreate and maintain wait list if necessaryEffective use of OpenTableProvide guests with menus and answering any initial questionsSeat guests at tables or in designated waiting areasAssign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customersRespond to complaints and help resolve them or get a manager involvedAnswer phone calls, take reservations and answer any general inquiries guests may haveA running knowledge of food and beverage menuAcknowledging guests as they leaveMaintain company cultureOther Functions:
Be available to fill in as needed to ensure the smooth and efficient operation of therestaurant as directed by the restaurant manager or immediate supervisorComply with health and food safety standardsRestock floor and bathrooms as neededMaintain cleanliness in all areas of the host stand including counters,Menus, computer, shelves and storage areasQualifications, Education and Behavior:
Minimum of 2 years in a host role is requiredHigh school diploma or equivalent preferredAbility to provide top notch customer service in a fast-paced environmentA positive attitude and ability work well under pressure with all restaurant staffDoes high-quality work while unsupervisedAble to work in a standing position for long periods of timeAble to safely lift and easily maneuver trays of food when necessaryWilling to follow instructions and ask questions for clarification if neededAble to handle money accurately and operate a point-of-sale systemAble to work in a busy restaurant environmentRestaurant experience a plus
Physical Requirements
Ability to stand/walk a minimum of 8 hours or as needed, Work in both warm and cool environments. High levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Compensation Details
Compensation: Hourly - $20-$25/hr based on experience
Benefits dependent on eligibility
Required Skills
Customer Service
POS Systems
Department: Front of House
Reports to: General Manager
Status: Variable Hour
FLSA Code: Non-exempt
Location: Chicago
Homeslice is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.
Lead Host Position at Homeslice
938 W Webster Ave - Chicago, IL 60614
Job Summary: In addition to being responsible for all host training, Lead Hosts provide friendly and responsive service to create an exceptional experience for all of our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door; a positive attitude is a must!
Responsibilities:
Interact with, direct, train, and develop host employeesGreet guests as they enter with energetic & positive attitudeAbility to effectively communicate in order to perform and follow job requirements in written and spoken directionAbility to multitask calmly and under pressureUse tact and good judgment when dealing with guest challenges and respond to guests with patience and courtesyObserve host employee's service standards and communicate observations to management; assist in developing and implementing necessary plans of actionCreate and maintain wait list if necessaryEffective use of OpenTableProvide guests with menus and answering any initial questionsSeat guests at tables or in designated waiting areasAssign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customersRespond to complaints and help resolve them or get a manager involvedAnswer phone calls, take reservations and answer any general inquiries guests may haveA running knowledge of food and beverage menuAcknowledging guests as they leaveMaintain company cultureOther Functions:
Be available to fill in as needed to ensure the smooth and efficient operation of therestaurant as directed by the restaurant manager or immediate supervisorComply with health and food safety standardsRestock floor and bathrooms as neededMaintain cleanliness in all areas of the host stand including counters,Menus, computer, shelves and storage areasQualifications, Education and Behavior:
Minimum of 2 years in a host role is requiredHigh school diploma or equivalent preferredAbility to provide top notch customer service in a fast-paced environmentA positive attitude and ability work well under pressure with all restaurant staffDoes high-quality work while unsupervisedAble to work in a standing position for long periods of timeAble to safely lift and easily maneuver trays of food when necessaryWilling to follow instructions and ask questions for clarification if neededAble to handle money accurately and operate a point-of-sale systemAble to work in a busy restaurant environmentRestaurant experience a plus
Physical Requirements
Ability to stand/walk a minimum of 8 hours or as needed, Work in both warm and cool environments. High levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Compensation Details
Compensation: Hourly - $20-$25/hr based on experience
Benefits dependent on eligibility
Required Skills
Customer Service
POS Systems
Department: Front of House
Reports to: General Manager
Status: Variable Hour
FLSA Code: Non-exempt
Location: Chicago
Homeslice is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.