OpSec
Technical Support Analyst - Meridian US
OpSec, Meridian, Idaho, us, 83680
Essential Functions Performed by the Position
Responding to user inquiries, troubleshooting hardware, software, and network-related issues, and providing solutions in a timely and effective mannerAnalyze and resolve technical problems related to hardware, software, and network systems, and documenting the steps taken to resolve the issueIdentify and escalate complex technical issues to higher-level support teams and following up with users to ensure their satisfaction with the resolutionMaintain and update user accounts, passwords, and other security-related information in a timely and secure mannerCreate and update a knowledge base of solutions to common technical issues, to improve the efficiency of future supportMonitor systems and applications to ensure they are functioning properly and responding to alerts to resolve issuesCommunicate effectively with users, provide updates on the status of their requests, and maintain a positive and professional demeanor in all interactions.Respond to user inquiries and support requests through various channels (e.g., phone, email, chat)Troubleshoot hardware, software, and network-related issuesInstall, configure, and maintain software and hardwareUpdate and maintain user accounts, passwords, and other security-related informationEscalate issues to higher-level support teams as neededDocument solutions to common technical issues in a knowledge baseMonitor systems and applications to ensure they are functioning properlyKnowledge, Skills and Abilities
Knowledge of operating systems, software applications, and hardware components, as well as experience with remote access and remote desktop tools.Strong analytical and problem-solving skills to diagnose and resolve technical issues in a timely and effective manner.Required Education and Experience
Bachelor's degree in computer science, information technology, or a related field is often preferred, but it may not be mandatory for entry-level positions. Relevant certifications, such as A+, Network+, or Microsoft Certified Systems Administrator (MCSA), can also be beneficial.5 + years' experience in a Technical Support Analyst roleExperience in a helpdesk or customer support environmentDemonstrated proficiency in operating systems, software applications, and hardware components, as well as experience with remote desktop tools and remote access technologiesExperience in a customer-facing role and a strong commitment to providing excellent customer serviceLicenses or Certifications Required
CompTIA A+ covering hardware, software, and network troubleshootingCompTIA Network+ focusing on network technologiesMicrosoft Certified Systems Administrator (MCSA) in Microsoft Windows operating systems and server technologiesITIL Foundation focusing on the best practices for IT service management
What we offer:
OpSec offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If you are a fit for the role, we shall be in contact.
Responding to user inquiries, troubleshooting hardware, software, and network-related issues, and providing solutions in a timely and effective mannerAnalyze and resolve technical problems related to hardware, software, and network systems, and documenting the steps taken to resolve the issueIdentify and escalate complex technical issues to higher-level support teams and following up with users to ensure their satisfaction with the resolutionMaintain and update user accounts, passwords, and other security-related information in a timely and secure mannerCreate and update a knowledge base of solutions to common technical issues, to improve the efficiency of future supportMonitor systems and applications to ensure they are functioning properly and responding to alerts to resolve issuesCommunicate effectively with users, provide updates on the status of their requests, and maintain a positive and professional demeanor in all interactions.Respond to user inquiries and support requests through various channels (e.g., phone, email, chat)Troubleshoot hardware, software, and network-related issuesInstall, configure, and maintain software and hardwareUpdate and maintain user accounts, passwords, and other security-related informationEscalate issues to higher-level support teams as neededDocument solutions to common technical issues in a knowledge baseMonitor systems and applications to ensure they are functioning properlyKnowledge, Skills and Abilities
Knowledge of operating systems, software applications, and hardware components, as well as experience with remote access and remote desktop tools.Strong analytical and problem-solving skills to diagnose and resolve technical issues in a timely and effective manner.Required Education and Experience
Bachelor's degree in computer science, information technology, or a related field is often preferred, but it may not be mandatory for entry-level positions. Relevant certifications, such as A+, Network+, or Microsoft Certified Systems Administrator (MCSA), can also be beneficial.5 + years' experience in a Technical Support Analyst roleExperience in a helpdesk or customer support environmentDemonstrated proficiency in operating systems, software applications, and hardware components, as well as experience with remote desktop tools and remote access technologiesExperience in a customer-facing role and a strong commitment to providing excellent customer serviceLicenses or Certifications Required
CompTIA A+ covering hardware, software, and network troubleshootingCompTIA Network+ focusing on network technologiesMicrosoft Certified Systems Administrator (MCSA) in Microsoft Windows operating systems and server technologiesITIL Foundation focusing on the best practices for IT service management
What we offer:
OpSec offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If you are a fit for the role, we shall be in contact.