3rd Shift NOC Operators

The NOC Operator role is the final escalation point within the NOC for all service-impacting incidents and is responsible for driving these issues to full resolution. This role encompasses advanced troubleshooting, executing remediation actions as defined by NOC Method & Procedures, and managing the incident resolution process end-to-end. The NOC Operator will establish and lead conference bridges with relevant stakeholders, escalate incidents to leadership at predefined SLA intervals, and issue mass communications to inform impacted stakeholder groups across the organization when necessary, according to NOC process. When not engaged in escalated incident management duties, the NOC Operator is also responsible for performing all functions of the NOC Analyst roles, including monitoring, triaging, and initial ticketing of service-impacting events. An effective NOC Operator will demonstrate the technical expertise, communication skills, and leadership necessary to ensure the timely resolution of critical incidents while also maintaining operational effectiveness in all NOC duties.

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Required Skills & Experience

Must be able to work 12:00am - 9:00am EST5+ years of experience managing complex network operations and resolving high-severity incidentsExpert level communication skills to provide leadership and coordination during incidentsLeadership experience in incident management, including handling escalations and directing team effortsCapable of leading conference calls and coordinating mass communications during outagesExpertise in troubleshooting network and application services across different environments

Nice to Have Skills & Experience

Proven experience using monitoring platforms (e.g., Datadog, SolarWinds) to support network and system stabilityExperience with cloud-based monitoring services such as AWS CloudWatch or Azure MonitorUnderstanding of modern networking technologies like SD-WAN or MPLSBasic automation or scripting capabilities for network operations (Ansible, Terraform)Ability to document and refine processes to improve efficiency in incident responseCertifications in networking, cloud, or security.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.