Citrix VDI Engineer

•Master Image Lifecycle Management o Familiar with administrating, updating, and optimizing Windows 10/11 Enterprise for a virtual desktop deployment o Required experience/skillset includes Windows updates, application updates, registry changes, batch/PowerShell script management is a plus o Thorough understanding of the O365 application suite o Understanding of enterprise management/administration tools, such as Active Directory, group policy objects, MECM, psexec/wmic •Vulnerability Remediation o Familiar with industry standard security baselines and recommendations (such as CIS, NIST, etc.) and experience implementing and maintaining their recommendations •Ticket Queue o Familiar with ticketing systems, incidents/requests, customer service experience and concepts o Explain steps clearly and in a way anyone could understand •VMware Horizon Administrator Backup o Familiar with the Horizon stack - connection server, DEM, UAG, AppVolumes, Horizon Client, their configurations, official documentation and KB's, and where to find such information o Monitoring tool experience, such as vROPS/vRLI o Experienced in obtaining support directly from VMware when necessary