Help Desk Associate

Job Description Job Description

We are seeking a highly motivated and customer-oriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

Provide first-level technical support to end-users via phone, email, and in-person Troubleshoot and resolve a variety of technical issues, including hardware, software, and network problems Document and track all support requests and resolutions Identify and escalate complex issues to higher-level support teams Maintain a positive and professional attitude, even under pressure Stay up-to-date on the latest technologies and troubleshooting techniques Qualifications:

Strong understanding of IT support principles, including hardware, software, and networking Excellent problem-solving and troubleshooting skills Excellent verbal and written communication skills Ability to work independently and as part of a team Experience with help desk ticketing systems IT certifications (e.g., A+, CompTIA Network+) preferred, but not required