Southern Company
Meter Analyst - AMI Data Analyst
Southern Company, Meridian, Mississippi, us, 39309
AMI Data Analyst
The AMI Data Analyst position is a highly technical job that oversees the flow of AMI (Advanced Meter Infrastructure) data from 200,000 customer meters to the MPC billing systems. This position ensures the continuous availability of high-quality data from the AMI Systems (Itron AMM, MV90Xi, C2M) to CSS and all other systems that rely on meter data. The AMI Data Analyst will ensure that servers, routers, operating systems, and databases are operating correctly and reporting data. They will analyze the daily performance of all meters, ensure the continuity and quality of data, monitor the billing success, and identify potential operational problem areas. The AMI Data Analyst will ensure the resolution of any meter exceptions caused by system performance, application, or system failures to transmit meter data to other systems, such as CSS. They will work with other team members to prepare daily analysis of AMI system performance, report problem areas to identify performance trends, and develop operational processes to improve data collection.
The AMI Data Analyst will work closely with our partner organizations. Strong relationships and clear communication between these groups are needed to ensure meter data is provided to all required systems in a timely manner to support billing.
JOB REQUIREMENTS (Education, Experience, Knowledge, and Skills)
4-year degree in business, computer systems, or engineering is preferred
2+ years of experience in Customer Services, Metering Services, Technology Organization, Power Delivery operations, data analysis, or communications systems preferred
Ability to work and communicate effectively with the internal partner departments, managers, vendors, and suppliers
Ability to manage multiple complex technology and business issues
Strong interpersonal skills and ability to work well in a team setting
Knowledge of Customer Services billing processes and field services, communications systems (particularly RF), metering technologies, and the TO systems necessary to monitor and measure 200,000 meters, preferred
Occasional "on call" assignments/irregular hours will be required
JOB RESPONSIBILITIES
Ensure continuous availability of high-quality data from the AMI Systems (Itron AMM, MV90Xi, C2M, WattNet Plus) to CSS and all other systems that rely on meter data
Monitor and review data several times during each working day to ensure AMI system performance
Detailed knowledge of data flow processes and architecture associated with transporting data from the meters to the data collectors, communications systems, and TO systems
Identify and troubleshoot issues with AMI Systems and infrastructure (hardware, software, and network) that interrupt data flow processes
Ability to detect anomalies and exceptions to the quality standards for the data
Ability to analyze Load Profile data and make appropriate edits working with partner departments (Energy Sales, Customer Services, Revenue Accounting)
Ability to work with others to achieve resolution for issues with AMI Systems or data quality
Provide training as necessary to team members or internal partners
Enhance work practices by assisting with specifying requirements, designing, building, testing, and evaluating the various; write queries, scripts, or programs to enhance data analysis
Prepare summaries and reports of AMI operational activities and results for management
Successful candidate must live or relocate within commutable distance to Meridian Service Center.
SKILLS & BEHAVIORAL ATTRIBUTES
Excellent communication skills
Self-directed with strong initiative
Accountability - takes personal ownership of projects and responsibilities
Strong teamwork, collaboration, and participation
Continuous learner – seeks growth and development
Ability to build and maintain relationships with partners
Consistently sets and maintains high performance standards
Demonstrates customer service mindset
Must demonstrate behaviors consistent with the Company's PCL values
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 8670
Job Category: Metering
Job Schedule: Full time
Company: Mississippi Power
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The AMI Data Analyst position is a highly technical job that oversees the flow of AMI (Advanced Meter Infrastructure) data from 200,000 customer meters to the MPC billing systems. This position ensures the continuous availability of high-quality data from the AMI Systems (Itron AMM, MV90Xi, C2M) to CSS and all other systems that rely on meter data. The AMI Data Analyst will ensure that servers, routers, operating systems, and databases are operating correctly and reporting data. They will analyze the daily performance of all meters, ensure the continuity and quality of data, monitor the billing success, and identify potential operational problem areas. The AMI Data Analyst will ensure the resolution of any meter exceptions caused by system performance, application, or system failures to transmit meter data to other systems, such as CSS. They will work with other team members to prepare daily analysis of AMI system performance, report problem areas to identify performance trends, and develop operational processes to improve data collection.
The AMI Data Analyst will work closely with our partner organizations. Strong relationships and clear communication between these groups are needed to ensure meter data is provided to all required systems in a timely manner to support billing.
JOB REQUIREMENTS (Education, Experience, Knowledge, and Skills)
4-year degree in business, computer systems, or engineering is preferred
2+ years of experience in Customer Services, Metering Services, Technology Organization, Power Delivery operations, data analysis, or communications systems preferred
Ability to work and communicate effectively with the internal partner departments, managers, vendors, and suppliers
Ability to manage multiple complex technology and business issues
Strong interpersonal skills and ability to work well in a team setting
Knowledge of Customer Services billing processes and field services, communications systems (particularly RF), metering technologies, and the TO systems necessary to monitor and measure 200,000 meters, preferred
Occasional "on call" assignments/irregular hours will be required
JOB RESPONSIBILITIES
Ensure continuous availability of high-quality data from the AMI Systems (Itron AMM, MV90Xi, C2M, WattNet Plus) to CSS and all other systems that rely on meter data
Monitor and review data several times during each working day to ensure AMI system performance
Detailed knowledge of data flow processes and architecture associated with transporting data from the meters to the data collectors, communications systems, and TO systems
Identify and troubleshoot issues with AMI Systems and infrastructure (hardware, software, and network) that interrupt data flow processes
Ability to detect anomalies and exceptions to the quality standards for the data
Ability to analyze Load Profile data and make appropriate edits working with partner departments (Energy Sales, Customer Services, Revenue Accounting)
Ability to work with others to achieve resolution for issues with AMI Systems or data quality
Provide training as necessary to team members or internal partners
Enhance work practices by assisting with specifying requirements, designing, building, testing, and evaluating the various; write queries, scripts, or programs to enhance data analysis
Prepare summaries and reports of AMI operational activities and results for management
Successful candidate must live or relocate within commutable distance to Meridian Service Center.
SKILLS & BEHAVIORAL ATTRIBUTES
Excellent communication skills
Self-directed with strong initiative
Accountability - takes personal ownership of projects and responsibilities
Strong teamwork, collaboration, and participation
Continuous learner – seeks growth and development
Ability to build and maintain relationships with partners
Consistently sets and maintains high performance standards
Demonstrates customer service mindset
Must demonstrate behaviors consistent with the Company's PCL values
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 8670
Job Category: Metering
Job Schedule: Full time
Company: Mississippi Power
#J-18808-Ljbffr