Defense and Government/Travel Consultant l (Entry Level) onsite Elmendorf AFB Al

Job Description - Defense and Government/Travel Consultant l (Entry Level) onsite Elmendorf AFB Alaska (230000AM)Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? Do you enjoy interacting with people who care about their work and each other? If the answer is “yes”, we should talk.Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure government travel experience across six continents. As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during and after their business trips.Welcome to a culture of caring.Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 700 associates servicing over 180 locations in 8 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.Your mission, should you choose to accept it…Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish, for all the right reasons. And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Going beyond just making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.On a day-to-day basis, you will:Create and complete travel arrangements (air, hotel, car, rail)Ensure reservations are built according to client standards and preferencesAct as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experienceHandle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex faresEscalate most complex bookings to more experienced staffAssignments include both routine and non-routine workBenefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-dateQualificationsNo experience in defense & government travel? No problem.Your passion for service excellence and your commitment to supporting your team is what’s most important to us. Our clients are at the heart of everything we do and we want to hire people who feel the same way. So, if you’re willing to learn, we will teach you everything you need to excel in this exciting industry.The kind of attributes we’re looking for in new team members include:LanguagesEnglish fluent – written and spoken2nd language a plusKnowledge, Skills, and Abilities (KSAs)Detail-orientedGood verbal and written communication skillsBasic MS OfficeA genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do tooStrong teamwork skillsA positive, “can do” attitude.Willingness to learn and grow!Optional experience that’s a plus.Any travel industry-related experienceCustomer ServiceCWT accepts Military experience/certifications as a substitute for some requirements.What’s in it for you?There are all kinds of advantages to joining the CWT community. We hope these things have already won you over — but just in case, here are a few extra, important details you probably want to know:Hands-on paid training in the travel industryCompetitive compensation — including shift differentials, referral bonuses, and supplier incentives.3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full yearBoth on-site and home-based positions availableFlexible working options: Full-time, part-time, working nights and weekends.Employee discounts and supplier incentivesEmployee Assistance Program & Employee Resource GroupsSalary Range between $32,280 -$39,000 yearly.Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.Primary Location

Work Arrangement: Office - CWTEmployment type

StandardJob Family

Travel CounselorTravel

NoShift

Day JobOrganization

TX_Military & GovernmentExperience Level: Less than 1 yearJob Posting

Oct 14, 2024

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