TD Bank
Assistant Store Manager - Media
TD Bank, Phila, Pennsylvania, United States,
Work Location:
Media, Pennsylvanie, États-Unis d'AmériqueHours:
40Line of Business:
Services bancaires personnels et commerciauxPay Detail:
$28.25 - $42.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.Job Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.Depth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity.Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice.Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.Leads and coaches advisory team on advice giving strategies and overall product and services acumen.Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights.Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.Actively participates in community events, promoting the TD Brand while servicing the needs of the community.Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.Education & Experience:Undergraduate degree or equivalent experience.2+ years experience working with customers and or sales in any capacity or equivalent.Supervisory or leadership experience preferred.Demonstrated ability to provide Legendary Customer Service.Strong verbal and written communication skills.Sales and Operational Management skills.Ability to manage competing priorities.Previous consumer and residential lending experience preferred.Proficient in Microsoft Office.Knowledge of banking products and services preferred.Demonstrated organization, interpersonal, communication and decision-making skills.Shows proficiency with expense management.Notary License (Preferred).Must maintain an active registration status with NMLS upon hire.Customer Accountabilities:Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions.Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals.Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals.Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events.Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.Acts as an escalation point for Customer problem resolution.Creates personal experiences by getting to know each Customer's needs.Shareholder Accountabilities:Leads and drives operational compliance of all Store operations including teller and platform operations.Leads the team in completing day to day processes/transactions/activities.Ensures the Store operates efficiently by adhering to the banks policies and procedures.May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.Develops/leads Store in Operational Excellence plan.Vault Management, including Monthly Vault and drawer audits.Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures.Understands and applies operating policies and procedures.Employee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback and performance reviews.Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.Shares knowledge, information, skills, and subject matter expertise among the team.Supports an environment where team freely escalates business challenges.Participates in the recruitment and selection process for all hires.Promotes a fair and equitable environment that supports a diverse workforce.OCC Language:This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.Must be eligible for employment with a covered financial institution under the standards established by Regulation Z.Must be eligible for registration as a registered mortgage loan originator with the NMLS.Satisfactory results on a criminal background check and a credit report check are required for this position.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousSitting – FrequentStanding – FrequentWalking – FrequentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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Media, Pennsylvanie, États-Unis d'AmériqueHours:
40Line of Business:
Services bancaires personnels et commerciauxPay Detail:
$28.25 - $42.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.Job Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.Depth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity.Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice.Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.Leads and coaches advisory team on advice giving strategies and overall product and services acumen.Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights.Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.Actively participates in community events, promoting the TD Brand while servicing the needs of the community.Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.Education & Experience:Undergraduate degree or equivalent experience.2+ years experience working with customers and or sales in any capacity or equivalent.Supervisory or leadership experience preferred.Demonstrated ability to provide Legendary Customer Service.Strong verbal and written communication skills.Sales and Operational Management skills.Ability to manage competing priorities.Previous consumer and residential lending experience preferred.Proficient in Microsoft Office.Knowledge of banking products and services preferred.Demonstrated organization, interpersonal, communication and decision-making skills.Shows proficiency with expense management.Notary License (Preferred).Must maintain an active registration status with NMLS upon hire.Customer Accountabilities:Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions.Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals.Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals.Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events.Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.Acts as an escalation point for Customer problem resolution.Creates personal experiences by getting to know each Customer's needs.Shareholder Accountabilities:Leads and drives operational compliance of all Store operations including teller and platform operations.Leads the team in completing day to day processes/transactions/activities.Ensures the Store operates efficiently by adhering to the banks policies and procedures.May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.Develops/leads Store in Operational Excellence plan.Vault Management, including Monthly Vault and drawer audits.Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures.Understands and applies operating policies and procedures.Employee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback and performance reviews.Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.Shares knowledge, information, skills, and subject matter expertise among the team.Supports an environment where team freely escalates business challenges.Participates in the recruitment and selection process for all hires.Promotes a fair and equitable environment that supports a diverse workforce.OCC Language:This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.Must be eligible for employment with a covered financial institution under the standards established by Regulation Z.Must be eligible for registration as a registered mortgage loan originator with the NMLS.Satisfactory results on a criminal background check and a credit report check are required for this position.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousSitting – FrequentStanding – FrequentWalking – FrequentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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