TD Bank
Assistant Store Manager (US) Cambridge, MA (Fresh Pond)
TD Bank, Cambridge, Massachusetts, us, 02140
Work Location:
États-Unis d'AmériqueHours:
40Pay Details:
$28.25 - $42.50 USDAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:
Services bancaires personnels et commerciauxJob Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.Depth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goalsProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesLeads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexityRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations based on Customer needs.Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.Leads and coaches advisory team on advice giving strategies and overall product and services acumen.Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals.Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.Actively participates in community events, promoting the TD Brand while servicing the needs of the community.Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.Education & Experience:Undergraduate degree or equivalent experience2+ years experience working with customers and or sales in any capacity or equivalentSupervisory or leadership experience preferredDemonstrated ability to provide Legendary Customer ServiceStrong verbal and written communication skillsSales and Operational Management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of banking products and services preferredDemonstrated organization, interpersonal, communication and decision-making skillsShows proficiency with expense managementNotary License (Preferred)Must maintain an active registration status with NMLS upon hire.Customer Accountabilities:Creates an environment where the team interacts with Customers in a warm and engaging manner.Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.Establishes and supports strong partnership between colleagues that handle Customer day to day transactions.Leads and reinforces Customer service activities; supporting Customers through challenging times.Responsible for maintaining optimal colleague scheduling to ensure Customer demands are met.Acts as an escalation point for Customer problem resolution.Creates personal experiences by getting to know each Customer's needs.Shareholder Accountabilities:Leads and drives operational compliance of all Store operations including teller and platform operations.Leads the team in completing day to day processes/transactions/activities.Ensures the Store operates efficiently by adhering to the banks policies and procedures.May perform daily store operation activities including account maintenance and cash management.Identifies and mitigates risk and proactively audits for adherence to compliance.Employee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback and performance reviews.Contributes to the process of setting performance objectives for the team.Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.Shares knowledge, information, skills, and subject matter expertise among the team.Supports an environment where team freely escalates business challenges.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousStanding – FrequentWalking – FrequentLifting/Carrying (under 25 lbs.) – OccasionalThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
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États-Unis d'AmériqueHours:
40Pay Details:
$28.25 - $42.50 USDAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:
Services bancaires personnels et commerciauxJob Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.Depth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goalsProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesLeads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexityRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations based on Customer needs.Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.Leads and coaches advisory team on advice giving strategies and overall product and services acumen.Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals.Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.Actively participates in community events, promoting the TD Brand while servicing the needs of the community.Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.Education & Experience:Undergraduate degree or equivalent experience2+ years experience working with customers and or sales in any capacity or equivalentSupervisory or leadership experience preferredDemonstrated ability to provide Legendary Customer ServiceStrong verbal and written communication skillsSales and Operational Management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of banking products and services preferredDemonstrated organization, interpersonal, communication and decision-making skillsShows proficiency with expense managementNotary License (Preferred)Must maintain an active registration status with NMLS upon hire.Customer Accountabilities:Creates an environment where the team interacts with Customers in a warm and engaging manner.Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.Establishes and supports strong partnership between colleagues that handle Customer day to day transactions.Leads and reinforces Customer service activities; supporting Customers through challenging times.Responsible for maintaining optimal colleague scheduling to ensure Customer demands are met.Acts as an escalation point for Customer problem resolution.Creates personal experiences by getting to know each Customer's needs.Shareholder Accountabilities:Leads and drives operational compliance of all Store operations including teller and platform operations.Leads the team in completing day to day processes/transactions/activities.Ensures the Store operates efficiently by adhering to the banks policies and procedures.May perform daily store operation activities including account maintenance and cash management.Identifies and mitigates risk and proactively audits for adherence to compliance.Employee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback and performance reviews.Contributes to the process of setting performance objectives for the team.Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.Shares knowledge, information, skills, and subject matter expertise among the team.Supports an environment where team freely escalates business challenges.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousStanding – FrequentWalking – FrequentLifting/Carrying (under 25 lbs.) – OccasionalThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
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