Discover Financial Services, Inc.
Principal Product Owner
Discover Financial Services, Inc., Chicago, Illinois, United States,
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description:
What You’ll DoThe Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance.Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.How You’ll Do ItBuilds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensures alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Defines and executes strategic product roadmaps to build new products, enhance existing products, or improve performance.Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financial compliance, and risk data to define product features and roadmap in partnership with other SMEs.Contributes to defining the Minimum Viable Product (MVP) and is responsible for delivering MVP/features/user stories for the product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director who is the final decision maker for product scope.Defines functional and non-functional product requirements; ensures completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.). Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspects and evaluates product progress through each iteration.Partners with business technology to create technical features that are required to continuously optimize system components and underpin infrastructure maintenance.Identifies sources, monitors, analyzes (Business Analysis), tests, and interprets key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develops and communicates findings, and makes strategic and tactical recommendations for performance improvements throughout the product lifecycle.Collaborates with cross-functional teams to develop and execute go-to-market strategies.Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serves as business lead on cross-functional teams and assists in managing dependencies with other team's functions while identifying, building, and managing strategic partnerships across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies.Qualifications You’ll NeedThe BasicsBachelor’s in information technology, Engineering, Business Administration & Management, Finance, Math, Economics, Statistics or related field.6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry or related.In lieu of education, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry or related.Physical and Cognitive Requirements:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:Primarily remain in a stationary position.No required movement about the work environment to complete the major responsibilities of the job.Primarily performed indoors in an office setting.Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.Ability to communicate verbally; Ability to communicate in written form.Bonus points if you haveExperience with Adobe Target, Adobe Analytics (entire Suite is a plus).Strong Technical Acumen.Experience with APIs, SDK Integrations.Strong Vendor/Relationship Management.A/B Testing and Personalization/Optimization Experience.Strong Project Management Skills.Solid Understanding & Application of Agile Product Model, Jira Proficiency.Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.#Remote#LI-RDApplication Deadline:The application window for this position is anticipated to close on Nov-10-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
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What You’ll DoThe Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance.Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.How You’ll Do ItBuilds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensures alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Defines and executes strategic product roadmaps to build new products, enhance existing products, or improve performance.Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financial compliance, and risk data to define product features and roadmap in partnership with other SMEs.Contributes to defining the Minimum Viable Product (MVP) and is responsible for delivering MVP/features/user stories for the product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director who is the final decision maker for product scope.Defines functional and non-functional product requirements; ensures completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.). Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspects and evaluates product progress through each iteration.Partners with business technology to create technical features that are required to continuously optimize system components and underpin infrastructure maintenance.Identifies sources, monitors, analyzes (Business Analysis), tests, and interprets key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develops and communicates findings, and makes strategic and tactical recommendations for performance improvements throughout the product lifecycle.Collaborates with cross-functional teams to develop and execute go-to-market strategies.Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serves as business lead on cross-functional teams and assists in managing dependencies with other team's functions while identifying, building, and managing strategic partnerships across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies.Qualifications You’ll NeedThe BasicsBachelor’s in information technology, Engineering, Business Administration & Management, Finance, Math, Economics, Statistics or related field.6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry or related.In lieu of education, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry or related.Physical and Cognitive Requirements:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:Primarily remain in a stationary position.No required movement about the work environment to complete the major responsibilities of the job.Primarily performed indoors in an office setting.Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.Ability to communicate verbally; Ability to communicate in written form.Bonus points if you haveExperience with Adobe Target, Adobe Analytics (entire Suite is a plus).Strong Technical Acumen.Experience with APIs, SDK Integrations.Strong Vendor/Relationship Management.A/B Testing and Personalization/Optimization Experience.Strong Project Management Skills.Solid Understanding & Application of Agile Product Model, Jira Proficiency.Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.#Remote#LI-RDApplication Deadline:The application window for this position is anticipated to close on Nov-10-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
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