Hope Credit Union Enterprise Corporation
Branch Manager
Hope Credit Union Enterprise Corporation, Little Rock, Arkansas, United States,
Reports To:
VP, Regional Branch AdministratorSupervises:
Assistant Branch ManagersJob Classification:
Exempt, Full-timeHOPE OverviewHOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at
https://www.hopecu.org/ .Job SummaryThe Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.Essential FunctionsBranch Operations Management:Manage and oversee all branch operationsSupport cash operations and branch audits in efforts to keep credit union assets secure and within operational limitsResponsible for goals and objectives per corporate work planProcess and approve wire transfersReview all daily transactionsOpen and close branch, ensuring accurate completion of all reports, checklists, and proceduresPerform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.Back-up Tellers, Head Tellers, and Member Service Representatives when necessaryPerform other duties as assignedTeam Management and Development:Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performanceLead team to achieve and maintain product, service, and member goals, including cross selling of HOPE’s products and servicesProvide training, coaching, and development to all branch personnelIdentify and recruit talent to build a highly efficient team, onboard and initiate training for team membersPrepare and host morning huddles before branch openingCross-functional Collaboration:Support HOPE’s sales activities and collaborate with HOPE partnersRisk Management and Compliance:Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunitiesAdhere to all regulatory compliance requirementsFacility Management:Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)Accountability for Business Results:Member service scoresBranch losses and profitabilityDeposit growthSpecified Authority Level:Authorize cash transactions up to $15,000Authorize wires up to $100,000Approve check deposits up to $10,000Provide dual control access to vaultAccess to retail computer systemsDesired Qualifications:5+ years of experience in banking or financial industry2+ years supervisory experienceExperience in cross-selling environmentsFluent in English required and Spanish preferredEmployee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderateReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPhysical Demands:Employee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company’s marketReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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VP, Regional Branch AdministratorSupervises:
Assistant Branch ManagersJob Classification:
Exempt, Full-timeHOPE OverviewHOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at
https://www.hopecu.org/ .Job SummaryThe Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.Essential FunctionsBranch Operations Management:Manage and oversee all branch operationsSupport cash operations and branch audits in efforts to keep credit union assets secure and within operational limitsResponsible for goals and objectives per corporate work planProcess and approve wire transfersReview all daily transactionsOpen and close branch, ensuring accurate completion of all reports, checklists, and proceduresPerform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.Back-up Tellers, Head Tellers, and Member Service Representatives when necessaryPerform other duties as assignedTeam Management and Development:Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performanceLead team to achieve and maintain product, service, and member goals, including cross selling of HOPE’s products and servicesProvide training, coaching, and development to all branch personnelIdentify and recruit talent to build a highly efficient team, onboard and initiate training for team membersPrepare and host morning huddles before branch openingCross-functional Collaboration:Support HOPE’s sales activities and collaborate with HOPE partnersRisk Management and Compliance:Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunitiesAdhere to all regulatory compliance requirementsFacility Management:Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)Accountability for Business Results:Member service scoresBranch losses and profitabilityDeposit growthSpecified Authority Level:Authorize cash transactions up to $15,000Authorize wires up to $100,000Approve check deposits up to $10,000Provide dual control access to vaultAccess to retail computer systemsDesired Qualifications:5+ years of experience in banking or financial industry2+ years supervisory experienceExperience in cross-selling environmentsFluent in English required and Spanish preferredEmployee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderateReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPhysical Demands:Employee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company’s marketReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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