Uniphore
Regional Director, Delivery Management
Uniphore, Orlando, Florida, us, 32885
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:As a Regional Director, Delivery you will combine your project management expertise with a deep understanding of Enterprise, Conversational, and Generative AI technologies. You will lead globally distributed teams, ensuring the successful delivery of complex solutions that align with client expectations, drive revenue, and create value-driven results. This role will manage multiple projects simultaneously with budgets ranging from $100k to several million dollars.
This role requires strong customer interaction skills, and you will be regularly engaging with clients in Spanish and English through multiple channels, including in-person meetings, calls, and emails. You will ensure that project implementations are completed on time and within budget. The position is remote with 15% US and international travel to internal meetings and customer sites.
Responsibilities:
Scope Management: Define and manage project scope, ensuring the successful delivery of multiple end-user facing software solutions.
Requirement Collaboration: Work with stakeholders to gather requirements, both functional and non-functional, to ensure project success.
Project Management Deliverables: Develop and distribute key project management documents, including implementation plans, schedules, budgets, issue logs, risk assessments, and status reports.
Stakeholder Management: Manage relationships with internal and external stakeholders, ensuring project data is accurately maintained in internal systems.
Presentation & Relationship Management: Present project outcomes and make recommendations to stakeholders while maintaining and building strong client relationships.
Mentorship: Support less experienced team members by fostering a collaborative, learning-focused environment.
Desired Experience:
5 to 7 years of experience in Project/Program Management, account management, or other customer-facing roles.
Experience delivering end-user facing software solutions.
Professional PM certification (PMP, Prince2, ITIL, Agile, SCRUM, or equivalent).
Strong understanding of CCaaS, telephony solutions, enterprise or generative AI, and API integrations.
Proven ability to manage multiple projects at once, with an emphasis on on-time, on-budget delivery.
Ability to work in a collaborative environment and communicate effectively with technical and non-technical stakeholders.
Proficiency in Spanish is required.
Ability to travel up to 15%.
Good to Have:
Experience deploying speech analytics, Conversational BOTs, or Agent Assist technologies.
Ability to manage a remote team across different geographies and time zones.
Career Growth:This role offers the opportunity to grow into a more senior project management position by demonstrating the ability to manage larger portfolios and successfully deliver projects.
Commitment to Diversity:At Uniphore, we are dedicated to building a diverse and inclusive team. We welcome candidates from all backgrounds to apply and invite suggestions on how we can continue to improve our diversity efforts.
Hiring Range:$155,800 - $194,700 - for Primary Location of USA - FL - Remote
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:USA - FL - Remote, USA - GA - Remote, USA - IL - Remote, USA - TX - Remote
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:As a Regional Director, Delivery you will combine your project management expertise with a deep understanding of Enterprise, Conversational, and Generative AI technologies. You will lead globally distributed teams, ensuring the successful delivery of complex solutions that align with client expectations, drive revenue, and create value-driven results. This role will manage multiple projects simultaneously with budgets ranging from $100k to several million dollars.
This role requires strong customer interaction skills, and you will be regularly engaging with clients in Spanish and English through multiple channels, including in-person meetings, calls, and emails. You will ensure that project implementations are completed on time and within budget. The position is remote with 15% US and international travel to internal meetings and customer sites.
Responsibilities:
Scope Management: Define and manage project scope, ensuring the successful delivery of multiple end-user facing software solutions.
Requirement Collaboration: Work with stakeholders to gather requirements, both functional and non-functional, to ensure project success.
Project Management Deliverables: Develop and distribute key project management documents, including implementation plans, schedules, budgets, issue logs, risk assessments, and status reports.
Stakeholder Management: Manage relationships with internal and external stakeholders, ensuring project data is accurately maintained in internal systems.
Presentation & Relationship Management: Present project outcomes and make recommendations to stakeholders while maintaining and building strong client relationships.
Mentorship: Support less experienced team members by fostering a collaborative, learning-focused environment.
Desired Experience:
5 to 7 years of experience in Project/Program Management, account management, or other customer-facing roles.
Experience delivering end-user facing software solutions.
Professional PM certification (PMP, Prince2, ITIL, Agile, SCRUM, or equivalent).
Strong understanding of CCaaS, telephony solutions, enterprise or generative AI, and API integrations.
Proven ability to manage multiple projects at once, with an emphasis on on-time, on-budget delivery.
Ability to work in a collaborative environment and communicate effectively with technical and non-technical stakeholders.
Proficiency in Spanish is required.
Ability to travel up to 15%.
Good to Have:
Experience deploying speech analytics, Conversational BOTs, or Agent Assist technologies.
Ability to manage a remote team across different geographies and time zones.
Career Growth:This role offers the opportunity to grow into a more senior project management position by demonstrating the ability to manage larger portfolios and successfully deliver projects.
Commitment to Diversity:At Uniphore, we are dedicated to building a diverse and inclusive team. We welcome candidates from all backgrounds to apply and invite suggestions on how we can continue to improve our diversity efforts.
Hiring Range:$155,800 - $194,700 - for Primary Location of USA - FL - Remote
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:USA - FL - Remote, USA - GA - Remote, USA - IL - Remote, USA - TX - Remote
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
#J-18808-Ljbffr