Sound Physicians, Inc.
Customer Service Call Center Representative
Sound Physicians, Inc., Washington, District of Columbia, us, 20022
Customer Service Call Center Representative
Job Category : CRITICAL CARERequisition Number : CUSTO004907Apply nowPosted: October 4, 2024Full-TimeOn-siteLocations
Showing 1 locationDescription
About Sound:Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.Sound Physicians offers a competitive benefits package inclusive of the items below, and more:Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account401(k) retirement savings plan with a company matchPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policyTen company-paid holidays per yearAbout the role:The Customer Service Call Center Representative, under the supervision of the Program Manager, is responsible for office functions including telephone activities, patient appointment scheduling, patient registration, computer data entry, and maintaining patient records systems in a manner that promotes quality patient service. Provides excellent customer service to patients.The Details:In this role, you will be responsible for:Answering incoming calls and placing outbound calls as requiredTaking messages: pulling charts and routing to appropriate team memberPaging calls to physicians when necessaryCoordinating with patients to schedule procedures and tests at appropriate facilitiesEnsuring patient charts contain completed orders and all appropriate test results are availableEnsuring patient messages are addressed by the end of each dayPreparing patient charts for upcoming appointmentsOrdering required new/old chest radiology films or disksConfirming appointments with patients a week in advanceVerifying insurance and obtaining referrals if neededPrinting demographic update sheet on all scheduled patientsVerifying patient information is up to dateForwarding pre-certification requests to Medical AssistantEntering data for Daily BatchBalancing and sending daily charges to Billing DepartmentPrinting and working no-show and cancellations list weeklyInitiating correspondence to outside physicians regarding no-shows and cancellationsSorting and distributing faxes and mail as neededOther duties as assignedWhat we are looking for:A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:Values:Self-Motivated : Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is nextCommunication:
The ability to speak, write, and listen clearly and consistentlyRelationship Building and Maintenance:
The ability to create and nourish healthy, strong relationships, as the face of SoundTeamwork:
Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organizationCritical Thinking:
Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous informationMotivated:
Demonstrates the ability to succeed and get things done at a high level of achievementStrategic Thinking:
Demonstrates the ability to look at the big picture and proactively develop a plan of actionResourceful:
Demonstrates proactive willingness to utilize available information and tools to figure things outKnowledge:High school diploma, or equivalentKnowledge of medical practice and careKnowledge of examination, diagnostic proceduresMust be able to effectively communicate with employees, physicians, patients and vendors in English via telephone, electronically, and person-to-person; listening and exchanging accurate information, responding to questions, and conveying informationAbility to read and interpret documents such as safety rules, procedure manuals, and financial data. Ability to write routine reports and correspondenceExperience:2 years’ experience in a call center environmentProficiency in the operation of a computer and other office equipmentAbility to use good reasoning and judgment and react calmly in emergency situationsAbility to establish and maintain effective working relationships with patients, co-workers and vendorsSound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
#J-18808-Ljbffr
Job Category : CRITICAL CARERequisition Number : CUSTO004907Apply nowPosted: October 4, 2024Full-TimeOn-siteLocations
Showing 1 locationDescription
About Sound:Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.Sound Physicians offers a competitive benefits package inclusive of the items below, and more:Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account401(k) retirement savings plan with a company matchPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policyTen company-paid holidays per yearAbout the role:The Customer Service Call Center Representative, under the supervision of the Program Manager, is responsible for office functions including telephone activities, patient appointment scheduling, patient registration, computer data entry, and maintaining patient records systems in a manner that promotes quality patient service. Provides excellent customer service to patients.The Details:In this role, you will be responsible for:Answering incoming calls and placing outbound calls as requiredTaking messages: pulling charts and routing to appropriate team memberPaging calls to physicians when necessaryCoordinating with patients to schedule procedures and tests at appropriate facilitiesEnsuring patient charts contain completed orders and all appropriate test results are availableEnsuring patient messages are addressed by the end of each dayPreparing patient charts for upcoming appointmentsOrdering required new/old chest radiology films or disksConfirming appointments with patients a week in advanceVerifying insurance and obtaining referrals if neededPrinting demographic update sheet on all scheduled patientsVerifying patient information is up to dateForwarding pre-certification requests to Medical AssistantEntering data for Daily BatchBalancing and sending daily charges to Billing DepartmentPrinting and working no-show and cancellations list weeklyInitiating correspondence to outside physicians regarding no-shows and cancellationsSorting and distributing faxes and mail as neededOther duties as assignedWhat we are looking for:A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:Values:Self-Motivated : Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is nextCommunication:
The ability to speak, write, and listen clearly and consistentlyRelationship Building and Maintenance:
The ability to create and nourish healthy, strong relationships, as the face of SoundTeamwork:
Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organizationCritical Thinking:
Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous informationMotivated:
Demonstrates the ability to succeed and get things done at a high level of achievementStrategic Thinking:
Demonstrates the ability to look at the big picture and proactively develop a plan of actionResourceful:
Demonstrates proactive willingness to utilize available information and tools to figure things outKnowledge:High school diploma, or equivalentKnowledge of medical practice and careKnowledge of examination, diagnostic proceduresMust be able to effectively communicate with employees, physicians, patients and vendors in English via telephone, electronically, and person-to-person; listening and exchanging accurate information, responding to questions, and conveying informationAbility to read and interpret documents such as safety rules, procedure manuals, and financial data. Ability to write routine reports and correspondenceExperience:2 years’ experience in a call center environmentProficiency in the operation of a computer and other office equipmentAbility to use good reasoning and judgment and react calmly in emergency situationsAbility to establish and maintain effective working relationships with patients, co-workers and vendorsSound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
#J-18808-Ljbffr