Premera
Healthcare Call Center Representative
Premera, Washington, District of Columbia, us, 20022
Healthcare Call Center RepresentativeApply
Locations: Seattle, WA
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R27682
Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new.
The Healthcare Call Center Representative is a key point of contact for Kinwell’s new and existing patients. This Representative has the responsibility for answering and screening phone calls, taking messages, scheduling appointments, and obtaining billing information while providing a positive customer service experience that meets the needs of our patients. The ideal candidate has a customer service mindset with the ability to listen to a patient’s concerns, address their issues, and provide solutions. The Call Center Representative will work on-site at one of our clinics in Washington state.
What you'll do:
Pleasantly answer phone calls in a timely manner while assisting patients with scheduling or directing calls to correct teammates.
Schedule new patients and follow-up appointments while adhering to clinic and clinician scheduling guidelines.
Meet outlined inbound daily call goals based on call volume.
Maintain outlined call queue guidelines for login time.
Return patient voicemails before the end of business each day.
Obtain insurance authorization to process patients for services needed.
Collect and process copays as appropriate.
Assist patients with the virtual check-in process and help them complete their portion of patient history in the EMR.
Effectively communicate the status of patient phone calls and requests to clinical staff, clinicians, or Practice Manager to ensure continuous operation of the clinic.
Proficient in the use of the EMR and/or a willingness to develop proficiency.
Assist with referrals when needed.
Follow HIPAA guidelines and safety rules as outlined in training.
Attend and participate in team huddles, center staff meetings, and ongoing training.
Perform all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during, and after the visit.
Perform other duties as assigned.
What you'll bring:
HS Diploma/GED.
Six months to 1 year of call center or medical office setting customer service experience.
Demonstrated intermediate knowledge of PCs, word processing, data entry, and EMRs.
Current BLS certification from the American Heart Association (AHA) or Military Training Network (MTN).
(Preferred)
One year of experience in a medical practice or one year of administrative experience.
(Preferred)
Ability to speak Spanish or other languages in addition to English.
(Preferred)
Healthcare experience.
(Preferred)
Vaccine Requirement:
Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Working Environment:
• Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.
• The work environment is generally quiet, but may involve some interruptions, high-paced demands, and interactions with various departments.
• This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.
Physical Requirements:
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
• This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
• Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
• This role requires the ability to keyboard and work on a computer for extended periods of time and to communicate clearly and understandably in person and over the telephone.
• Manual dexterity for data entry and use of office equipment.
What we offer:
Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Education & Development
Employee Assistance
Passport Discount Program
Equal Employment Opportunity/Affirmative Action:
Kinwell is an equal opportunity/affirmative action employer. Kinwell seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information, or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Kinwell, please contact Kinwell Human Resources via email at hr@kinwellhealth.com.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$41,700.00 - $62,600.00
*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
About UsKinwell is a new primary care network in Washington. Launched in 2020, Kinwell now has clinics in communities across the state, including Seattle, Redmond, Wenatchee, and Spokane. We believe healthcare is a conversation not a transaction, and include nutrition, fitness, and behavioral health as part of that conversation. Our patients enjoy longer appointment times and our clinicians can focus on the quality of care rather than the number of patients seen. We hope you’ll consider joining our vibrant and growing team!
#J-18808-Ljbffr
Locations: Seattle, WA
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R27682
Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new.
The Healthcare Call Center Representative is a key point of contact for Kinwell’s new and existing patients. This Representative has the responsibility for answering and screening phone calls, taking messages, scheduling appointments, and obtaining billing information while providing a positive customer service experience that meets the needs of our patients. The ideal candidate has a customer service mindset with the ability to listen to a patient’s concerns, address their issues, and provide solutions. The Call Center Representative will work on-site at one of our clinics in Washington state.
What you'll do:
Pleasantly answer phone calls in a timely manner while assisting patients with scheduling or directing calls to correct teammates.
Schedule new patients and follow-up appointments while adhering to clinic and clinician scheduling guidelines.
Meet outlined inbound daily call goals based on call volume.
Maintain outlined call queue guidelines for login time.
Return patient voicemails before the end of business each day.
Obtain insurance authorization to process patients for services needed.
Collect and process copays as appropriate.
Assist patients with the virtual check-in process and help them complete their portion of patient history in the EMR.
Effectively communicate the status of patient phone calls and requests to clinical staff, clinicians, or Practice Manager to ensure continuous operation of the clinic.
Proficient in the use of the EMR and/or a willingness to develop proficiency.
Assist with referrals when needed.
Follow HIPAA guidelines and safety rules as outlined in training.
Attend and participate in team huddles, center staff meetings, and ongoing training.
Perform all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during, and after the visit.
Perform other duties as assigned.
What you'll bring:
HS Diploma/GED.
Six months to 1 year of call center or medical office setting customer service experience.
Demonstrated intermediate knowledge of PCs, word processing, data entry, and EMRs.
Current BLS certification from the American Heart Association (AHA) or Military Training Network (MTN).
(Preferred)
One year of experience in a medical practice or one year of administrative experience.
(Preferred)
Ability to speak Spanish or other languages in addition to English.
(Preferred)
Healthcare experience.
(Preferred)
Vaccine Requirement:
Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Working Environment:
• Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.
• The work environment is generally quiet, but may involve some interruptions, high-paced demands, and interactions with various departments.
• This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.
Physical Requirements:
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
• This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
• Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
• This role requires the ability to keyboard and work on a computer for extended periods of time and to communicate clearly and understandably in person and over the telephone.
• Manual dexterity for data entry and use of office equipment.
What we offer:
Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Education & Development
Employee Assistance
Passport Discount Program
Equal Employment Opportunity/Affirmative Action:
Kinwell is an equal opportunity/affirmative action employer. Kinwell seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information, or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Kinwell, please contact Kinwell Human Resources via email at hr@kinwellhealth.com.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$41,700.00 - $62,600.00
*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
About UsKinwell is a new primary care network in Washington. Launched in 2020, Kinwell now has clinics in communities across the state, including Seattle, Redmond, Wenatchee, and Spokane. We believe healthcare is a conversation not a transaction, and include nutrition, fitness, and behavioral health as part of that conversation. Our patients enjoy longer appointment times and our clinicians can focus on the quality of care rather than the number of patients seen. We hope you’ll consider joining our vibrant and growing team!
#J-18808-Ljbffr