Ferrero International S.A.
Plant Food Safety and Quality Manager
Ferrero International S.A., Chicago, Illinois, United States, 60290
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.About the Role:
The PFSQM (Plant Food and Safety Quality Manager) will activate all necessary levers to guarantee and monitor product and productive process quality, according to the standards defined in the Ferrero Product Plan (Food Safety & Quality Requirements) and in all the voluntary and compulsory rules, with a focus on hygiene and food safety in addition to product and process quality.Main Responsibilities:
Conduct regular audits, sampling plans, and use company information systems to measure compliance, ensuring effective implementation of FSQ guidelines based on HACCP methodologies (including standards such as ISO 9001 and ISO 22000).Maintain all the certifications required by the Group and clients (on quality system, product system, ethic and religion, product like RSPO, etc.) and issue all the necessary certificates for products export and commercialization.Lead interaction with public authorities during investigations, controls, and visits. Attend internal and external (certification) authorities for visits and inspections on quality, ethic and religion, hygiene topics.Assure the management of all non-compliant materials/processes (incoming materials, semi-finished and finished goods) and manage exceptions (deviation permits) and non-conformities, activating the escalation process according to the specific corporate procedure.Facilitate the application, apply, and maintain updated all the internal regulations (Specifications, frameworks, Sampling plans) and external ones (voluntary and mandatory regulations) related to products, processes, and linked structures.Measure the quality level in all transformation process phases (incoming, transformation, finished product release) through sampling plans, audits, and company information systems (SAP QM – IPC - Fenice).New Projects, Product Support: Act as QA representative on multi-functional project teams related to innovations, new production lines to assure integrity of Quality systems and coordinate the CAPEX projects related to Food Safety and Quality.Who we are looking for:
Bachelor’s degree in food science/technology, or a related field required. Master’s degree preferred or equivalent combination of education and experience.5 – 7 years’ experience in quality roles within structured food companies.Strong leadership, team management, cross-functional collaboration, decision making, and excellent communication skills.Problem-solving attitude and ability to relate with different functions (Technical Procurement, H&S, Quality, Maintenance, Workplace Management, etc.).Strong analytical skills, ability to provide leadership to multiple disciplines in a large and complex organization and in taking decisions independently in line with Group Policies.Proactive attitude, result-oriented, project ownership, ability to organize independently, able to balance and execute on different projects in parallel.How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
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The PFSQM (Plant Food and Safety Quality Manager) will activate all necessary levers to guarantee and monitor product and productive process quality, according to the standards defined in the Ferrero Product Plan (Food Safety & Quality Requirements) and in all the voluntary and compulsory rules, with a focus on hygiene and food safety in addition to product and process quality.Main Responsibilities:
Conduct regular audits, sampling plans, and use company information systems to measure compliance, ensuring effective implementation of FSQ guidelines based on HACCP methodologies (including standards such as ISO 9001 and ISO 22000).Maintain all the certifications required by the Group and clients (on quality system, product system, ethic and religion, product like RSPO, etc.) and issue all the necessary certificates for products export and commercialization.Lead interaction with public authorities during investigations, controls, and visits. Attend internal and external (certification) authorities for visits and inspections on quality, ethic and religion, hygiene topics.Assure the management of all non-compliant materials/processes (incoming materials, semi-finished and finished goods) and manage exceptions (deviation permits) and non-conformities, activating the escalation process according to the specific corporate procedure.Facilitate the application, apply, and maintain updated all the internal regulations (Specifications, frameworks, Sampling plans) and external ones (voluntary and mandatory regulations) related to products, processes, and linked structures.Measure the quality level in all transformation process phases (incoming, transformation, finished product release) through sampling plans, audits, and company information systems (SAP QM – IPC - Fenice).New Projects, Product Support: Act as QA representative on multi-functional project teams related to innovations, new production lines to assure integrity of Quality systems and coordinate the CAPEX projects related to Food Safety and Quality.Who we are looking for:
Bachelor’s degree in food science/technology, or a related field required. Master’s degree preferred or equivalent combination of education and experience.5 – 7 years’ experience in quality roles within structured food companies.Strong leadership, team management, cross-functional collaboration, decision making, and excellent communication skills.Problem-solving attitude and ability to relate with different functions (Technical Procurement, H&S, Quality, Maintenance, Workplace Management, etc.).Strong analytical skills, ability to provide leadership to multiple disciplines in a large and complex organization and in taking decisions independently in line with Group Policies.Proactive attitude, result-oriented, project ownership, ability to organize independently, able to balance and execute on different projects in parallel.How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
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