ESA Management, LLC
Guest Services Rep Full Time-104010
ESA Management, LLC, Washington, District of Columbia, us, 20022
Guest Services Rep Full Time-104010 #19-147945{{jcity}}{{jstate}}Address1800 Computer Dr., Westborough, Massachusetts 01581POSITION PURPOSE AND SUMMARY
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process.Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances.Setup, maintenance, and takedown of the breakfast when required by time of day; maintaining an organized and clean work area behind the front desk, in the lobby and guest commons.Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms.Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Periodic tours of the property to ensure the property is meeting brand standards.Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.Compliance with all company policies and procedures, including the prompt reporting of all safety and security issues.OTHER DUTIES
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross training into the housekeeping and laundry areas for assistance as needed.Other duties as requested by the management team.BENEFITS
Weekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsMedical InsuranceVision InsuranceHealth Care and Dependent Care Flexible Spending AccountsEmployer Paid Basic Life and AD&D InsuranceEmployer Paid Long Term DisabilityOptional Employee Paid - Voluntary Benefits
Short-Term DisabilityBuy-Up Long-Term DisabilitySupplemental Life InsuranceDependent Life Insurance
401(k) Savings PlanPaid Time OffEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCompensation
Pay RangesPay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented.For Colorado, Washington, California, Applicants Only:Guest Services Rep Full Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:Guest Services Rep Full Time - $26.30 HourlyENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to position self to access low areas and traverse heights.Occasionally lift and/or move up to 25 pounds.Occasionally push and/or pull carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.The work environment will typically be at moderate to loud noise levels.The associate may be asked to travel to help additional locations within a reasonable geography.MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.Location(s)Boston - Westborough - Computer Dr. -9847
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process.Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances.Setup, maintenance, and takedown of the breakfast when required by time of day; maintaining an organized and clean work area behind the front desk, in the lobby and guest commons.Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms.Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Periodic tours of the property to ensure the property is meeting brand standards.Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.Compliance with all company policies and procedures, including the prompt reporting of all safety and security issues.OTHER DUTIES
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross training into the housekeeping and laundry areas for assistance as needed.Other duties as requested by the management team.BENEFITS
Weekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsMedical InsuranceVision InsuranceHealth Care and Dependent Care Flexible Spending AccountsEmployer Paid Basic Life and AD&D InsuranceEmployer Paid Long Term DisabilityOptional Employee Paid - Voluntary Benefits
Short-Term DisabilityBuy-Up Long-Term DisabilitySupplemental Life InsuranceDependent Life Insurance
401(k) Savings PlanPaid Time OffEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCompensation
Pay RangesPay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented.For Colorado, Washington, California, Applicants Only:Guest Services Rep Full Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:Guest Services Rep Full Time - $26.30 HourlyENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to position self to access low areas and traverse heights.Occasionally lift and/or move up to 25 pounds.Occasionally push and/or pull carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.The work environment will typically be at moderate to loud noise levels.The associate may be asked to travel to help additional locations within a reasonable geography.MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.Location(s)Boston - Westborough - Computer Dr. -9847
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