ESA Management, LLC
Guest Services Rep Part Time-104020
ESA Management, LLC, Washington, District of Columbia, us, 20022
Guest Services Rep Part Time - 104020Location:
Norton, MAAddress:
280 S. Washington Rd., Norton, Massachusetts 02766POSITION PURPOSE AND SUMMARY
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.RESPONSIBILITIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow-through, empowering to resolve guest issues through the Make it Right process.Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances; responsible for accounting all cash, check, credit card, and city ledger accounts.Sets up, maintains, and takes down the breakfast when required by time of day; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons.Sells the value of ESA to inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.Collects relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Conducts periodic tours of the property to ensure it meets brand standards.Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.Complies with all company policies and procedures, including the prompt reporting of all safety and security issues directly to the manager or appropriate authorities.OTHER DUTIES
Maintains overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross trains into the housekeeping and laundry areas to provide assistance as needed.Performs other duties as requested by the management team.BENEFITS
Weekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsVision Insurance401(k) Savings PlanEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCOMPENSATION
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.For Colorado, Washington, California, Applicants Only:
Guest Services Rep Part Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:
Guest Services Rep Part Time - $32.88 HourlyENVIRONMENTAL JOB REQUIREMENTS
Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to position self to access low areas and traverse heights.Occasionally lift and/or move up to 25 pounds.Occasionally push and/or pull carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.Typically works at moderate to loud noise levels.May be asked to travel to help additional locations within a reasonable geography.MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
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Norton, MAAddress:
280 S. Washington Rd., Norton, Massachusetts 02766POSITION PURPOSE AND SUMMARY
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.RESPONSIBILITIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow-through, empowering to resolve guest issues through the Make it Right process.Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances; responsible for accounting all cash, check, credit card, and city ledger accounts.Sets up, maintains, and takes down the breakfast when required by time of day; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons.Sells the value of ESA to inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.Collects relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Conducts periodic tours of the property to ensure it meets brand standards.Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.Complies with all company policies and procedures, including the prompt reporting of all safety and security issues directly to the manager or appropriate authorities.OTHER DUTIES
Maintains overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross trains into the housekeeping and laundry areas to provide assistance as needed.Performs other duties as requested by the management team.BENEFITS
Weekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsVision Insurance401(k) Savings PlanEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCOMPENSATION
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.For Colorado, Washington, California, Applicants Only:
Guest Services Rep Part Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:
Guest Services Rep Part Time - $32.88 HourlyENVIRONMENTAL JOB REQUIREMENTS
Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to position self to access low areas and traverse heights.Occasionally lift and/or move up to 25 pounds.Occasionally push and/or pull carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.Typically works at moderate to loud noise levels.May be asked to travel to help additional locations within a reasonable geography.MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
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