ESA Management, LLC
Guest Services Rep Part Time-104020
ESA Management, LLC, Washington, District of Columbia, us, 20022
Guest Services Rep Part Time - 104020Tampa, FLAddress: 8940 E. Sligh Ave, Tampa, Florida 33610POSITION PURPOSE AND SUMMARY
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking guests in and out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.RESPONSIBILITIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow-through. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost respect and kindness.Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances. Responsible for accounting all cash, check, credit card, and city ledger accounts.Sets up, maintains, and takes down breakfast when required by time of day; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons.Sells the value of ESA to inquiries (via telephone and in person) and strives to convert them into reservations.Collects relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Conducts periodic tours of the property to ensure brand standards are met.Assists and provides reasonable accommodations in response to guest requests whenever possible.Complies with all company policies and procedures, including prompt reporting of all safety and security issues.OTHER DUTIES
Maintains overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross trains in housekeeping and laundry areas to provide assistance as needed.Other duties as requested by the management team.BENEFITS
Weekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsVision Insurance401(k) Savings PlanEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCOMPENSATION
Pay Ranges: Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.For Colorado, Washington, California, Applicants Only:
Guest Services Rep Part Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:
Guest Services Rep Part Time - $32.88 HourlyENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to position self to access low areas and traverse heights.Occasionally lifts and/or moves up to 25 pounds.Occasionally pushes and/or pulls carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.Typically works at moderate to loud noise levels.May be asked to travel to assist additional locations within a reasonable geography.MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking guests in and out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.RESPONSIBILITIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow-through. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost respect and kindness.Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances. Responsible for accounting all cash, check, credit card, and city ledger accounts.Sets up, maintains, and takes down breakfast when required by time of day; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons.Sells the value of ESA to inquiries (via telephone and in person) and strives to convert them into reservations.Collects relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Conducts periodic tours of the property to ensure brand standards are met.Assists and provides reasonable accommodations in response to guest requests whenever possible.Complies with all company policies and procedures, including prompt reporting of all safety and security issues.OTHER DUTIES
Maintains overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross trains in housekeeping and laundry areas to provide assistance as needed.Other duties as requested by the management team.BENEFITS
Weekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsVision Insurance401(k) Savings PlanEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCOMPENSATION
Pay Ranges: Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.For Colorado, Washington, California, Applicants Only:
Guest Services Rep Part Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:
Guest Services Rep Part Time - $32.88 HourlyENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to position self to access low areas and traverse heights.Occasionally lifts and/or moves up to 25 pounds.Occasionally pushes and/or pulls carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.Typically works at moderate to loud noise levels.May be asked to travel to assist additional locations within a reasonable geography.MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.
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