Community Manager

Job TitleCommunity ManagerJob Description SummaryThe Community Manager is a workplace ambassador and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client’s offices, ensuring that employees feel well supported and productive.The Community Manager will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace and the first-line-of-response for all employee needs, partnering with cross-functional teams to help take the employee experience to the next level in support of the client’s workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a fast-paced environment.We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.Essential Functions and ResponsibilitiesCoordinates the work of building staff and contract personnel in support of facility events and important meetings including scheduling, organization, preparation, setup, function, breakdown, clean-up and liaison with clients, tenants, vendors (if applicable), and management.In coordination with management, helps to resolve problems or complaints from tenants, clients, vendors or the public in accordance with established policies and procedures.Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee-ready.Makes or arranges for last minute adjustments in room or equipment setup at the request of the clients.Maintains inventory of all building meeting and event furniture and equipment.Ensure complaints, questions, concerns and suggestions from employees are promptly addressed and conduct follow-up, if needed.Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross-functional teams.Key CompetenciesCompetency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required. Must be able to use laptop, mobile device and wireless technologies. Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels. EQ - Showcase exceptional emotional intelligence and empathy. Organized - Detail oriented, confident, self-starter with exceptional organizational skills. Proactive - Maintain a “can do” mentality with the ability to act with minimal information. Character - Demonstrate integrity, accountability, self-awareness and strong work ethic. Showcase strong business acumen. Professional - Project an approachable and professional image in personal appearance, manner, and demeanor. Resilient - Ability to work under pressure, while acting in a calm manner.Important ExperienceMinimum of 1 year of related work experience in real estate services, travel/hospitality, retail, or change management.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.Equal Employment Opportunity StatementCushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.Other DutiesThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#J-18808-Ljbffr