T-ROC Global
Wireless District Retail Manager - Full Time
T-ROC Global, Waltham, Massachusetts, United States, 02254
Wireless District Retail Manager - Full Time
Location:
Waltham, MAPosted:
10/31/2024Type:
Retail/Store ManagementP&L's and budgets, store operations and compliance, personnel management, and the delivery of excellence in customer service and satisfaction.Manages all reporting metrics and results for each retail location.Works to continually drive success by monitoring and driving the store locations' progression towards meeting sales, staffing, retention and delivery of revenue-generating goals.Manages all program logistics in coordination with TRO cross-functional departments (HR, Finance, IT, and subsidiary companies as needed).Assists with the selection of potential retail sites, setting up and opening new retail locations and collaborating with other District Managers to grow markets as needed.Effectively manages store locations' P&L's for consistent results of meeting and exceeding sales, operations and budget goals within established guidelines.Identifies, hires and develops store managers and store personnel through effective hiring strategies that meet the right skill set for all positions and maintains a 'bench' of qualified candidates for backfill.Manages, facilitates and executes training efforts, including one-on-one shadow training, role plays, and classroom-style training.Develops and maintains performance expectations and action plans for all direct reports. Manages employee performance, serves as coach and mentor and administers corrective actions and terminates personnel as deemed necessary.Provides leadership, motivation, direction, guidance, and the support necessary to achieve company, customer, and client program objectives while driving increased employee engagement.Sets, maintains and monitors personnel work schedules.Manages inventory and assets.Manages physical facilities for brand compliance and assures proper appearance and functionality of POP displays and electronic equipment.Collaborates and partners with T-Mobile on business operations matters.Maintains a high level of knowledge and understanding of multiple wireless carriers' products and pricing models, as well as, each carrier's competitive advantages.Manages and drives top performance results through promoting T-Mobile products to customers.Serves as lead in handling and resolving customer issues and escalations.Participates and collaborates with Human Resources in the effective management of employee relations matters.Upholds and reinforces all company policies, practices, and procedures.Reinforces proper dress code and professional appearance at all times.Reports store issues, challenges, and successes to upper management in a timely manner.Participates in and conducts trainings, conference calls, meetings, and other business-related events.Reinforces a culture of world-class customer service delivery each and every day.Effectively develops and maintains positive relationships with store personnel, management, partners, and vendors.Communicates daily via email and phone with the leadership and field team to ensure they are on track with objectives.Gathers in-market and out-of-market competitive intelligence and communicates information to the leadership team in order to develop effective business strategies.Ensures the timely completion of various administrative responsibilities.Equal Opportunity Employer / Special AccommodationsTROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email wesupportu@trocglobal.com describing your needs.
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Location:
Waltham, MAPosted:
10/31/2024Type:
Retail/Store ManagementP&L's and budgets, store operations and compliance, personnel management, and the delivery of excellence in customer service and satisfaction.Manages all reporting metrics and results for each retail location.Works to continually drive success by monitoring and driving the store locations' progression towards meeting sales, staffing, retention and delivery of revenue-generating goals.Manages all program logistics in coordination with TRO cross-functional departments (HR, Finance, IT, and subsidiary companies as needed).Assists with the selection of potential retail sites, setting up and opening new retail locations and collaborating with other District Managers to grow markets as needed.Effectively manages store locations' P&L's for consistent results of meeting and exceeding sales, operations and budget goals within established guidelines.Identifies, hires and develops store managers and store personnel through effective hiring strategies that meet the right skill set for all positions and maintains a 'bench' of qualified candidates for backfill.Manages, facilitates and executes training efforts, including one-on-one shadow training, role plays, and classroom-style training.Develops and maintains performance expectations and action plans for all direct reports. Manages employee performance, serves as coach and mentor and administers corrective actions and terminates personnel as deemed necessary.Provides leadership, motivation, direction, guidance, and the support necessary to achieve company, customer, and client program objectives while driving increased employee engagement.Sets, maintains and monitors personnel work schedules.Manages inventory and assets.Manages physical facilities for brand compliance and assures proper appearance and functionality of POP displays and electronic equipment.Collaborates and partners with T-Mobile on business operations matters.Maintains a high level of knowledge and understanding of multiple wireless carriers' products and pricing models, as well as, each carrier's competitive advantages.Manages and drives top performance results through promoting T-Mobile products to customers.Serves as lead in handling and resolving customer issues and escalations.Participates and collaborates with Human Resources in the effective management of employee relations matters.Upholds and reinforces all company policies, practices, and procedures.Reinforces proper dress code and professional appearance at all times.Reports store issues, challenges, and successes to upper management in a timely manner.Participates in and conducts trainings, conference calls, meetings, and other business-related events.Reinforces a culture of world-class customer service delivery each and every day.Effectively develops and maintains positive relationships with store personnel, management, partners, and vendors.Communicates daily via email and phone with the leadership and field team to ensure they are on track with objectives.Gathers in-market and out-of-market competitive intelligence and communicates information to the leadership team in order to develop effective business strategies.Ensures the timely completion of various administrative responsibilities.Equal Opportunity Employer / Special AccommodationsTROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email wesupportu@trocglobal.com describing your needs.
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