Lake Port Square
Director of Resident Services
Lake Port Square, Leesburg, Florida, us, 34749
Come join our dedicated team at Lake Port Square, a wonderful place to work! Located on 78 acres that adjoin Lake Harris. When you work at Lake Port Square, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
GENERAL SUMMARY:
The Resident Services Director is responsible for building relationships with residents and families, solving problems, and being a resource for residents to maximize their highest level of health and well-being during their time in the community.
PRINCIPLE DUTIES:
Provides leadership in the development of objectives, standards of care, and policies and procedures affecting the resident experience specifically related to health and wellness.
Oversees the Wellness Nursing Department in Independent Living.
Leads the collaborative care weekly meeting. Communicates and collaborates with the multi-disciplinary team to strategize for optimal resident outcomes, campus flow, and occupancy.
Leads transition evaluations and aging in place discussions with the resident and family (when applicable) when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care. Ensures that residents are in the appropriate level of care and/or are receiving supportive services to best meet their goals and needs. Partners with the Executive Director to address challenges related to residents at risk.
Develops a referral network of service providers in and outside the community.
Acts as a resource for options and choices related to supportive strategies to improve health, function, and lifestyle.
Initiates resident and/or family (as appropriate) meetings for issue resolution, risk reduction strategies, and opportunities to enhance the general well-being of the resident.
Assists residents in achieving their health and wellness goals, within the framework of the 8 Dimensions of Wellness, personal choice, and mind-body-spirit.
Collaborates with the Wellness Nurse to oversee post-acute discharge planning and follow-up support.
Partners with Community Life Director and Wellness Nurse to plan, implement and evaluate Wellness Programming and health education opportunities.
Pro-actively builds relationships with residents and seeks to establish trust, respect, and connection. Communicates effectively with families and staff. Fosters and drives measures to improve community culture.
Initiates and leads the new resident orientation program for independent living residents. Performs admissions assessments for prospective residents.
Maintains records appropriate for independent living and assures confidentiality of all resident information contained therein.
Participates in leadership meetings, responsibilities, and strategic planning. Actively engages in support of global community needs.
Oversees LCS Policies including but not limited to: Personal Service Provider policy, Electric Mobility Vehicle Policy, Reasonable Accommodations Policy.
Pro-actively assists residents, family, and community to prepare for, and provide support during, emergency situations. Leads the Caregiver Emergency Action Plan program and the registration for Electric Medical Equipment and Evacuation needs.
Attends in-service training and educational sessions as assigned.
Strives to achieve high levels of resident satisfaction. Uses sound judgement and strong organizational skills.
Other duties as assigned by the Executive Director.
HOSPITALITY FOCUS:
We fully embrace a culture of hospitality. To that end, we include the following Hospitality Promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
We greet residents, employees, and guests warmly, by name and with a smile.
We treat everyone with courteous respect.
We strive to anticipate resident, employee and guest needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We embrace and value our differences.
We make residents, employees and guests feel important.
We ask, “Is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.
WELLNESS FOCUS:
Our employees are expected to promote a healthy agency culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result.
QUALIFICATIONS:
Active Nursing or Social Work licensure for applicable state is preferred but not required.
Three years of management experience in a related senior living or healthcare organization preferred.
Has excellent observation and communication skills- both written and verbal.
Is self-directed with the ability to work with little supervision.
Is flexible and cooperative in fulfilling obligations.
Ability to problem-solve, make ethical recommendations, and define appropriate boundaries.
Complies with accepted professional standards and practice.
Must be comfortable with using computers and have basic skills with computer platforms such as Word and Excel.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Must be able to sit for up to 50% of the workday. Must be able to stand and walk throughout the community for up to 50% of the workday. Must be able to push or pull 50 pounds unassisted. Must be able to lift up to 30 pounds. Must be able to bend and reach. May be exposed to infectious and contagious diseases.
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GENERAL SUMMARY:
The Resident Services Director is responsible for building relationships with residents and families, solving problems, and being a resource for residents to maximize their highest level of health and well-being during their time in the community.
PRINCIPLE DUTIES:
Provides leadership in the development of objectives, standards of care, and policies and procedures affecting the resident experience specifically related to health and wellness.
Oversees the Wellness Nursing Department in Independent Living.
Leads the collaborative care weekly meeting. Communicates and collaborates with the multi-disciplinary team to strategize for optimal resident outcomes, campus flow, and occupancy.
Leads transition evaluations and aging in place discussions with the resident and family (when applicable) when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care. Ensures that residents are in the appropriate level of care and/or are receiving supportive services to best meet their goals and needs. Partners with the Executive Director to address challenges related to residents at risk.
Develops a referral network of service providers in and outside the community.
Acts as a resource for options and choices related to supportive strategies to improve health, function, and lifestyle.
Initiates resident and/or family (as appropriate) meetings for issue resolution, risk reduction strategies, and opportunities to enhance the general well-being of the resident.
Assists residents in achieving their health and wellness goals, within the framework of the 8 Dimensions of Wellness, personal choice, and mind-body-spirit.
Collaborates with the Wellness Nurse to oversee post-acute discharge planning and follow-up support.
Partners with Community Life Director and Wellness Nurse to plan, implement and evaluate Wellness Programming and health education opportunities.
Pro-actively builds relationships with residents and seeks to establish trust, respect, and connection. Communicates effectively with families and staff. Fosters and drives measures to improve community culture.
Initiates and leads the new resident orientation program for independent living residents. Performs admissions assessments for prospective residents.
Maintains records appropriate for independent living and assures confidentiality of all resident information contained therein.
Participates in leadership meetings, responsibilities, and strategic planning. Actively engages in support of global community needs.
Oversees LCS Policies including but not limited to: Personal Service Provider policy, Electric Mobility Vehicle Policy, Reasonable Accommodations Policy.
Pro-actively assists residents, family, and community to prepare for, and provide support during, emergency situations. Leads the Caregiver Emergency Action Plan program and the registration for Electric Medical Equipment and Evacuation needs.
Attends in-service training and educational sessions as assigned.
Strives to achieve high levels of resident satisfaction. Uses sound judgement and strong organizational skills.
Other duties as assigned by the Executive Director.
HOSPITALITY FOCUS:
We fully embrace a culture of hospitality. To that end, we include the following Hospitality Promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
We greet residents, employees, and guests warmly, by name and with a smile.
We treat everyone with courteous respect.
We strive to anticipate resident, employee and guest needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We embrace and value our differences.
We make residents, employees and guests feel important.
We ask, “Is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.
WELLNESS FOCUS:
Our employees are expected to promote a healthy agency culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result.
QUALIFICATIONS:
Active Nursing or Social Work licensure for applicable state is preferred but not required.
Three years of management experience in a related senior living or healthcare organization preferred.
Has excellent observation and communication skills- both written and verbal.
Is self-directed with the ability to work with little supervision.
Is flexible and cooperative in fulfilling obligations.
Ability to problem-solve, make ethical recommendations, and define appropriate boundaries.
Complies with accepted professional standards and practice.
Must be comfortable with using computers and have basic skills with computer platforms such as Word and Excel.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Must be able to sit for up to 50% of the workday. Must be able to stand and walk throughout the community for up to 50% of the workday. Must be able to push or pull 50 pounds unassisted. Must be able to lift up to 30 pounds. Must be able to bend and reach. May be exposed to infectious and contagious diseases.
#J-18808-Ljbffr