Shopmonkey.io
Customer Account Manager, Mid-Market
Shopmonkey.io, San Francisco, California, United States, 94199
As part of our Sales team, the Mid Market Customer Account Manager will have the opportunity to lead Shopmonkey's customer expansion initiatives in our Mid Market segment. You are responsible for building relationships with customers and expanding their spend with Shopmonkey via additional licenses, add-ons, and new products. This is a closing role cross selling into the install base of thousands of Shopmonkey customers.
Please note this is a hybrid role, with in-office expectations 2 days/week in our Marin County, California WeWork office.As a Customer Account Manager, you will:
Build and maintain a pipeline of high-quality opportunities within our mid-market customer baseDefine and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer's livesCommunicate accurate and realistic forecast information to the management team by ensuring our CRM is being utilized and managed effectivelyLearn tried and true SaaS sales strategiesLearn all about the Shopmonkey full product suite, our customer's journey, and the automotive industryEmpathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can helpIdentify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and servicesCommunicate thoughtful, customized solutions that help customers move forward and grow their businessTo be successful in this role, you'll need:2+ years of sales experience, preferably at a technology company, with a track record of top performance.Experience managing month to month and multi annual contracts with multiple products in useAbility to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.Aptitude to operate in a highly ambiguous and fast-paced environment.Demonstrated passion for the startup community and new technology businesses.Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.Thirst for personal growth, team player mentality, and equal willingness to teach and learn.Willingness to travel 20-30% with onsite visits to clientsThis position is compensated with a base salary of $70,000 to $80,000 with an uncapped commission target of $70,000 to $80,000 annually. This position is also eligible for equity and standard company benefits
Why Shopmonkey?Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees)
Other benefits vary upon location outside the United States, and employment status):Health & Wellness
Medical, dental, vision, and life insurance benefits available the 1st of the month following hire dateShort term and long term disabilityEmployee assistance programReimbursement for a personal health and wellness membershipGenerous parental leave401(k) available upon hireTime Off11 paid holidaysFlexible time off - take the time off you need!Giving BackMatching donations for approved charitable organizationsGroup volunteer effortsPersonal & Professional DevelopmentWeekly internal product & company training sessionsMonthly events & education activities focused on DEIB, personal and/or professional developmentIndividual career progression plans and leadership/management trainingCheck out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.About the IndustryThe U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.About ShopmonkeyShopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services).Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024.Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note:
Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Please note this is a hybrid role, with in-office expectations 2 days/week in our Marin County, California WeWork office.As a Customer Account Manager, you will:
Build and maintain a pipeline of high-quality opportunities within our mid-market customer baseDefine and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer's livesCommunicate accurate and realistic forecast information to the management team by ensuring our CRM is being utilized and managed effectivelyLearn tried and true SaaS sales strategiesLearn all about the Shopmonkey full product suite, our customer's journey, and the automotive industryEmpathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can helpIdentify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and servicesCommunicate thoughtful, customized solutions that help customers move forward and grow their businessTo be successful in this role, you'll need:2+ years of sales experience, preferably at a technology company, with a track record of top performance.Experience managing month to month and multi annual contracts with multiple products in useAbility to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.Aptitude to operate in a highly ambiguous and fast-paced environment.Demonstrated passion for the startup community and new technology businesses.Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.Thirst for personal growth, team player mentality, and equal willingness to teach and learn.Willingness to travel 20-30% with onsite visits to clientsThis position is compensated with a base salary of $70,000 to $80,000 with an uncapped commission target of $70,000 to $80,000 annually. This position is also eligible for equity and standard company benefits
Why Shopmonkey?Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees)
Other benefits vary upon location outside the United States, and employment status):Health & Wellness
Medical, dental, vision, and life insurance benefits available the 1st of the month following hire dateShort term and long term disabilityEmployee assistance programReimbursement for a personal health and wellness membershipGenerous parental leave401(k) available upon hireTime Off11 paid holidaysFlexible time off - take the time off you need!Giving BackMatching donations for approved charitable organizationsGroup volunteer effortsPersonal & Professional DevelopmentWeekly internal product & company training sessionsMonthly events & education activities focused on DEIB, personal and/or professional developmentIndividual career progression plans and leadership/management trainingCheck out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.About the IndustryThe U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.About ShopmonkeyShopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services).Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024.Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note:
Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.