Fidelity Investments
Scrum Master - Health Operations
Fidelity Investments, Merrimack, New Hampshire, us, 03054
Job Description:
The Role
As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach and train on performance against agile values, practices and processes to accelerate squad value delivery. In partnership with the squad leader you will maintain a backlog, help to remove impediments and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and product areas. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure.Working collaboratively with squad and chapter leaders to enable delivery of the squad's mission through well-executed sprintsAccelerating overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training and resourcesMaintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partnersFacilitating and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrum masters)Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams)Working with and coaching the squad leader in prioritizing requirements, performing quarterly planning and improving reliability by understanding squad capacity.Lead the cross project/cross functional team to develop and implement solutions to address our clients' benefit plan requirementsCoordinate across functional groups to ensure staffing, approach, content and schedules are consistent for timely project completionEscalate issues to senior management as appropriateThe Expertise and Skills You Bring
Bachelor's degree or equivalent work experienceCertified Scrum Master or Certified Agile Practitioner PreferredJira experience requiredExperience working as a scrum team member5-7 years of experience with 2+ years' experience in a scrum master role requiredFinancial services experience preferredHealthcare experience preferredYou possess excellent communication and people-interaction skills and can rapidly build trust and positively influence others at all levels of the organizationYou demonstrate a continuous improvement approachYou are a proven change agent capable of coaching agile practices to teams and individuals from across different functions, experiences and geographies as they work through new and unfamiliar situationsYou are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value deliveryYou are intellectually curious and passionate about learning new skills, and model a culture of continuous learning, mentoring and coachingYou have experience applying scrum outside of software development in operations or equivalent function
The Team
You will support one or more cross-functional squads, engaging with all team members and the Squad Leader to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. By extension of you and the squad, you will serve Fortune 100 companies and their participants by performing the functions required to administer
Certifications:
Category:
Program/Project Management
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
The Role
As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach and train on performance against agile values, practices and processes to accelerate squad value delivery. In partnership with the squad leader you will maintain a backlog, help to remove impediments and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and product areas. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure.Working collaboratively with squad and chapter leaders to enable delivery of the squad's mission through well-executed sprintsAccelerating overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training and resourcesMaintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partnersFacilitating and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrum masters)Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams)Working with and coaching the squad leader in prioritizing requirements, performing quarterly planning and improving reliability by understanding squad capacity.Lead the cross project/cross functional team to develop and implement solutions to address our clients' benefit plan requirementsCoordinate across functional groups to ensure staffing, approach, content and schedules are consistent for timely project completionEscalate issues to senior management as appropriateThe Expertise and Skills You Bring
Bachelor's degree or equivalent work experienceCertified Scrum Master or Certified Agile Practitioner PreferredJira experience requiredExperience working as a scrum team member5-7 years of experience with 2+ years' experience in a scrum master role requiredFinancial services experience preferredHealthcare experience preferredYou possess excellent communication and people-interaction skills and can rapidly build trust and positively influence others at all levels of the organizationYou demonstrate a continuous improvement approachYou are a proven change agent capable of coaching agile practices to teams and individuals from across different functions, experiences and geographies as they work through new and unfamiliar situationsYou are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value deliveryYou are intellectually curious and passionate about learning new skills, and model a culture of continuous learning, mentoring and coachingYou have experience applying scrum outside of software development in operations or equivalent function
The Team
You will support one or more cross-functional squads, engaging with all team members and the Squad Leader to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. By extension of you and the squad, you will serve Fortune 100 companies and their participants by performing the functions required to administer
Certifications:
Category:
Program/Project Management
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.