Goodwill Industries of Arkansas
SVP AND CHIEF OPERATING OFFICER
Goodwill Industries of Arkansas, Little Rock, Arkansas, United States, 72208
GENERAL DESCRIPTION OF POSITION
The Chief Operating Officer (COO) is responsible for the planning, directing, and execution of Goodwill's day-to-day business operations within the guidelines established by the President & CEO and Goodwill's Board-approved Strategic Plan. The COO provides effective leadership to direct reports focused on organizational sustainability and growth.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything they do and every interaction they have with co-workers, clients, customers, and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct and coordinate the activities of Goodwill's operations, ensuring the annual goals for the respective departments, as identified in the individual tactical plans, meet or exceed the objectives of the Goodwill Strategic Plan as expressed in the annual budget.
Oversee and direct strategic activities of Goodwill in the absence of the President & CEO.
Assure directives, policies, and procedures established by the Board of Directors and President & CEO are implemented throughout all supervised operations.
Coordinate the activities of and resolve differences between supervised divisions/departments/regions.
Initiate and manage effective reporting processes to continuously monitor, adjust, and achieve progress against goals. Develop a set of Key Performance Indicators that reflect the organization's goals in order to monitor and manage the day-to-day operations of Goodwill.
Develop and maintain a staffing plan for all levels within the COO's span of control.
Responsible for hiring, evaluation, growth, and discipline of all direct reports. Plays an active role in the development of the direct reports of her/his management team.
Oversee the development, coordination, and implementation of the organization's annual operating budget.
Develop individual department annual budgets, accurately forecasting departmental and organizational revenues and expenses.
Monitor monthly operating performance and recommend timely corrective action to the Executive Team.
Ensure the security of data, network access, and business systems through the efforts of Goodwill's Service desk and external partners.
Anticipate and project the financial needs of Goodwill, thus ensuring the organization's short and long-term fiscal health.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.
Perform other duties as assigned by the President & CEO, including the management of special projects. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the President/CEO.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 11 to 15 years related experience and/or training, and 9 to 10 years related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License, Acceptable Driving Record, and Auto Insurance.
RESPONSIBILITY FOR WORK OF OTHERS Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Supervises and manages multiple departments through 5 to 8 directors/v.P.'s who manage 10 to 20 supervisors/managers who supervise 300+ employees who are engaged in diversified activities.
ADDITIONAL INFORMATION Superior budget and/or financial planning and management skills involving multi-million dollar operations. Excellent written and verbal skills; strong organization skills with the ability to plan, coordinate and evaluate programs and events; general administrative skills including developing, implementing and monitoring agency-wide policies and procedures. Must maintain eligibility for coverage under the company’s auto insurance policy.
AREAS SUPERVISED: Donated Goods Facilities Information Technology (I.T.) New Business Development Continuous Improvement - KAIZEN
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Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything they do and every interaction they have with co-workers, clients, customers, and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct and coordinate the activities of Goodwill's operations, ensuring the annual goals for the respective departments, as identified in the individual tactical plans, meet or exceed the objectives of the Goodwill Strategic Plan as expressed in the annual budget.
Oversee and direct strategic activities of Goodwill in the absence of the President & CEO.
Assure directives, policies, and procedures established by the Board of Directors and President & CEO are implemented throughout all supervised operations.
Coordinate the activities of and resolve differences between supervised divisions/departments/regions.
Initiate and manage effective reporting processes to continuously monitor, adjust, and achieve progress against goals. Develop a set of Key Performance Indicators that reflect the organization's goals in order to monitor and manage the day-to-day operations of Goodwill.
Develop and maintain a staffing plan for all levels within the COO's span of control.
Responsible for hiring, evaluation, growth, and discipline of all direct reports. Plays an active role in the development of the direct reports of her/his management team.
Oversee the development, coordination, and implementation of the organization's annual operating budget.
Develop individual department annual budgets, accurately forecasting departmental and organizational revenues and expenses.
Monitor monthly operating performance and recommend timely corrective action to the Executive Team.
Ensure the security of data, network access, and business systems through the efforts of Goodwill's Service desk and external partners.
Anticipate and project the financial needs of Goodwill, thus ensuring the organization's short and long-term fiscal health.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.
Perform other duties as assigned by the President & CEO, including the management of special projects. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the President/CEO.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 11 to 15 years related experience and/or training, and 9 to 10 years related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License, Acceptable Driving Record, and Auto Insurance.
RESPONSIBILITY FOR WORK OF OTHERS Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Supervises and manages multiple departments through 5 to 8 directors/v.P.'s who manage 10 to 20 supervisors/managers who supervise 300+ employees who are engaged in diversified activities.
ADDITIONAL INFORMATION Superior budget and/or financial planning and management skills involving multi-million dollar operations. Excellent written and verbal skills; strong organization skills with the ability to plan, coordinate and evaluate programs and events; general administrative skills including developing, implementing and monitoring agency-wide policies and procedures. Must maintain eligibility for coverage under the company’s auto insurance policy.
AREAS SUPERVISED: Donated Goods Facilities Information Technology (I.T.) New Business Development Continuous Improvement - KAIZEN
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