CHIEF OPERATING OFFICER – SHFB

Location: Fayetteville, NC Department: Second Harvest Food Bank of SENC Closing Date: Open until filled Employment Type: Full-time/Non-exempt Starting Pay Range: $90,000 - $100,000 annually Amount of Travel – 25% Work Schedule – Monday – Friday, 8:00 am – 5:00 pm, with frequent weekends and evenings OVERVIEW OF GENERAL RESPONSIBILITIES AND DUTIES The Chief Operating Officer (COO) is the second-in-command at the Second Harvest Food Bank (SHFB). The COO is responsible for the daily operations and improvement of the foodbank systems that acquire and deliver food to those who are food insecure throughout the foodbank's service area, including Bladen, Cumberland, Duplin, Harnett, Hoke, Robeson, and Sampson counties in North Carolina. Responsibilities encompass oversight of key operations and facilities management, with key staff reporting directly to the COO. ESSENTIAL FUNCTIONS The COO is responsible for strategically managing, acquiring, storing, and distributing over 16 million pounds of food each year to feed the food insecure in seven counties. Working closely with the Food Bank Director and leading the operations team, the COO will identify and manage the needs of the organization to successfully execute food distribution operations and the company's priorities. Of key importance is the ability to roll up one's sleeves, dive in, and produce results utilizing the existing infrastructure to meet current operations goals while making time to strategically grow the overall effectiveness and depth of our efforts. Innovation, creativity, and growth are expected and highly encouraged. Job Responsibilities In collaboration with the Director, ensure that business operations are efficient and effective. Collaborate with the Director, foodbank staff, and the CEO to establish and accomplish annual goals and objectives and assess key performance indicators. Oversee the organization's financial operations; ensure that sound financial controls are in place. Promote the Food Bank by serving as a credible spokesperson. Work closely with the CEO to ensure clear articulation of the agency's mission. Leverage resources to impact public policy, programs, and funding. Build effective partnerships with organizations and individuals. Identify and deepen relationships with the community to nurture goodwill and develop donor relationships. Work with the CEO to ensure a sound funding base for the organization. Ensure proper management of resources and coordination. Maintain and monitor staffing levels and employee expectations. Ensure effective inventory control and compliance with policies. Facilitate communications between executive leadership and departments. Participate in meetings and committees as requested by the Director and CEO. Comply with all policies and procedures, as well as regulations specific to foodbank operations. Perform other related duties as requested or assigned. Minimum Qualifications Bachelor's degree in public/business administration, management, human services, or related fields. (Master's degree preferred.) Minimum of five (5) years of management experience in a related field. (Executive nonprofit experience preferred.) Experience with inventory management software and a high level of computer mastery (MS Office Suite, Pivot tables, etc.) Excellent public speaking ability and experience. Exceptional communication skills (verbal and written). Human resources management experience. Demonstrated ability to work effectively with people from all backgrounds. Knowledge of poverty and hunger issues. Emotional maturity with a sense of humor. Valid Driver's License and reliable transportation. Other Requirements Work well with a diverse group of individuals. Pass a post-offer employment criminal record background check, drug test, and fit-for-duty test. Benefits Competitive pay with periodic Cost of Living Adjustments (COLA). Zero-cost Health, Dental, Vision, Life Insurance, Short-Term Disability (Employee only). Retirement plan with 5% employer matching. Paid Vacation/Sick/Personal leave. 13 Paid Holidays. Winter break and Spring Break (for selected Head Start Employees). Paid professional development training. Education assistance. Auto mileage reimbursement for official travel. Employee discounts. Bragg Mutual Credit Union Membership. Employee Recognition Events. Action Pathways is a non-profit human services agency offering a comprehensive and supportive approach to helping families and individuals achieve and sustain economic security. STANDARDS OF CONDUCT Employee must recognize and be sensitive to the cultural, ethnic, and social diversity. Maintain strict confidentiality. Be tactful and courteous when representing the agency. Become familiar with program policies affecting their area of responsibility. Commit to continuous quality and performance improvement. CONDITIONS OF EMPLOYMENT Background checks with state and Federal law enforcement agencies are required. Selected applicants must submit to a pre-employment substance abuse screening test and receive a negative result. Action Pathways, Inc. is an “at-will” employer. Management has the exclusive right to alter this job description at any time without notice.

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