ACCESSIBILITY PROGRAM MANAGER (REQUIREMENTS/COMPLIANCE)

Manages accessibility compliance programs, provides accessibility-related training to Metro employees, and establishes and strengthens relationships with community groups to promote Metro's accessibility services and to receive vital feedback from the community, ensuring that Metro is meeting accessibility requirements and complying with the Americans with Disabilities Act (ADA) regulations for Metro's transportation systems and facilities used by persons with disabilities.Manages Metro's accessibility compliance programs, such as Mystery Rider Program and Safely Transporting All Riders ProgramEstablishes and maintains compliance with the Americans with Disabilities Act (ADA) in coordination with other departments, project managers, subrecipients, and contractors to ensure that Metro's business operations, and facilities are compliant with applicable local, state, and federal requirementsReceives, investigates, and makes recommendations on formal and informal complaints, grievances, inquiries, and concerns from employees, customers, and community organizations in relation to ADA services and facilities; when necessary, refers complaints to appropriate departments, flags issues with critical legal implications, and monitors resolutionProvides oversight to the resolution of accessibility-related complaintsDevelops, implements, and conducts training on ADA requirements to educate and sensitize agency and subrecipient employees on disability concerns and related issuesEstablishes and seeks to strengthen relationships with ADA advocacy groupsProvides customer outreach and education to the communityResearches best practices with transportation and other public agencies on ADA issuesAnalyzes, interprets, and remains current on applicable federal, state, and local regulations, and advises management on regulations, policies, and proceduresReviews technical guidance to management and interdepartmental support services and/or activities for the disabledConducts and/or participates in roundtable meetings regarding ADA issues related to reasonable accommodation within Metro's facilities and servicesProvides interdepartmental support for reporting to federal and state agencies on Metro and subrecipient accessibility issuesParticipates in federal and state audits by providing requested data, documentation, and information related to Metro's policies and proceduresCoordinates Metro participation in development and implementation of ADA plans, programs, services, and projects for people with disabilities and other special ridership groups in order to be in compliance with federal, state, and local requirementsConducts site inspections of vendors, subrecipients, Metro and Access contractors, and Access member agencies to ensure all applicable local, state, and federal requirements pertaining to persons with disabilities are metProvides recommendations in accessibility improvements to all Metro bus and rail services, equipment, and facilities and oversees ADA services and training provided by Metro subrecipientsEnsures all Metro communications and publications meet ADA communications requirements, coordinates marketing and publicity initiatives for accessible services, and oversees compliance by subrecipients of ADA requirements for communicationsIntegrates ADA complementary services with the fixed route systemManages the Accessibility Advisory CommitteeServes as Metro's liaison with other organizations concerning compliance with ADA regulations and subrecipientsProvides leadership to junior staffCommunicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employeesContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outMinimum RequirementsA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:EducationBachelor's Degree in Business, Public Administration, Planning, or a related fieldExperienceSix years of relevant experience or three years of relevant supervisory-level experience performing work in ADA compliance, civil rights or other related program/ project management; some positions in this class may require specialized experience in area of assignmentCertifications/Licenses/Special RequirementsA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsCalifornia Certified Access Specialist (CASP) designation preferredPreferred QualificationsExperience providing outreach or presentations to persons with disabilities or with limited language proficiency.Experience investigating customer complaints related to ADA requirements for public agency or transit services.Experience applying ADA requirements for programs, activities, services, facilities, or vehicles, per ADA Title II and ADA Title III.Experience monitoring compliance of public agency or transit services procedures / policies related to accessibility, including limited English proficiency.Knowledge ofTheories, principles, and practices of applicable civil rights and accessibility federal, state, and local laws and regulations, including ADA Title II, Department of Transportation regulation 49 CFR Part 37, requirements for fixed route/paratransit service criteria/operation, etc.Program/project management concepts and practicesResearch, analysis and report preparation methodsTheories, principles, and practice of public transitDangerous situation identification and resolutionPrinciples and practices of the procurement processApplicable business software applicationsSkill inManaging projects and programsInteracting professionally with various levels of Metro employees and outside representativesCommunicating effectively orally and in writingAnalyzing situations, identifying problems, and recommending solutionsExercising sound judgment and creativity in making decisionsEstablishing and implementing relevant policies and proceduresConducting comprehensive studies and projectsCompiling and analyzing complex data, synthesizing information from multiple areas, and critical thinkingPreparing comprehensive reports and correspondenceMediating and negotiating; diplomacyDetermining strategies to achieve goalsOverseeing, training, and motivating lower-level staffAbility toMeet tight time constraints and deadlinesKeep up to date with latest practices in area of assignmentUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsCommunicate with customers in a respectable manner, remain calm in difficult situations, and identify any problem areasEffectively and sensitively communicate with all levels of employees internal and external to MetroThink and act independentlyOrganize materials and eventsHandle highly confidential informationConduct trainings and educate othersMake financial decisions within a budgetManage a large volume of records and data using PC (Personal Computer)-based applicationsHandle highly confidential informationRepresent Metro before union officials, contractors, vendors, subrecipients, federal and state auditors, arbitrators, and legal professionalsRead, write, speak, and understand EnglishSpecial ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.Working ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language required

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