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Vanguard

Lead CX Data Analyst

Vanguard, Charlotte, North Carolina, United States, 28245


The IIG Client Experience Analytics team is hiring a Lead Data Analyst.The team works with cross-discipline teams to evaluate, monitor, and improve the digital client experience for Plan Sponsors. This role will be a strategic partner in the Institutional division’s path to delivering best-in-class digital experiences. The top skill categories to be successful in this role include:

Conceptual thinking to understand and answer ambiguous questions

Effective communication and consultative skills to guide decisions based on insights

Technical expertise to tactically execute analyses, modeling, and experimentation

Core Responsibilities

Engages with internal partners to understand business strategy, questions, and goals. Brings structure to business requests, translates requirements into an analytical project approach, and leads complex projects through completion. Delegates tasks and provides tactical and strategic guidance to peers. Serves as the analytics expert on cross-functional teams for large strategic initiatives.

Acquires and compiles structured and unstructured data and verifies its quality, accuracy, and reasonableness.

Performs analyses of historical data to surface trends and insights using advanced analytical methods. Validates analytical techniques employed by other analysts.

Prepares and delivers expert-level visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.

Develops, owns, and manages recurring analytic or reporting processes.

Actively develops the analytics community at Vanguard by mentoring, coaching, and connecting others with resources and training. Participates and presents during scheduled analytics seminars.

Participates in special projects and performs other duties as assigned.

Qualifications

Minimum of five years related work experience.

Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Proficiency with Tableau & SQL required.

Experience with Python is preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

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