University of Miami
Supervisor, Patient Access
University of Miami, Miami, Florida, us, 33222
Supervisor, Patient Access
Apply locations: Miami, FLTime type: Full timePosted on: Posted 30+ Days AgoJob requisition id: R100078534The department of Patient Access has an exciting opportunity for a Full Time Supervisor, Patient Access to work at UHealth. The Supervisor, Patient Access oversees the day-to-day operations and management of the assigned clinic's front desk. Moreover, the incumbent ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all ages, ethnic groups, and physical handicaps. An employee in this position supervises registration personnel, anticipates patient volume, and monitors patient flow and staff productivity in order to further the department’s goals and objectives.Responsibilities
Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.Ensures that staff members adhere to all established policies and procedures.Assists with planning, organizing, and scheduling to accommodate daily expected volumes.Communicates any patient flow issues to appropriate managing staff.Verifies patient demographic and insurance information, and edits information as necessary.Explains consent for treatment, financial liability, and HIPAA to patients.Initiates performance management processes to address ongoing performance issues.Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Minimum QualificationsHigh School diploma or equivalentMinimum 4 years of relevant experienceKnowledge, Skills and Attitudes:Ability to maintain effective interpersonal relationships.Commitment to the University’s core values.Ability to direct, manage, implement, and evaluate department operations.Ability to establish department goals and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop and train others.Proficiency in computer software (i.e. Microsoft Office).Any relevant education, certifications and/or work experience may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:
Full timeEmployee Type:
StaffPay Grade:
H7About Us
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
#J-18808-Ljbffr
Apply locations: Miami, FLTime type: Full timePosted on: Posted 30+ Days AgoJob requisition id: R100078534The department of Patient Access has an exciting opportunity for a Full Time Supervisor, Patient Access to work at UHealth. The Supervisor, Patient Access oversees the day-to-day operations and management of the assigned clinic's front desk. Moreover, the incumbent ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all ages, ethnic groups, and physical handicaps. An employee in this position supervises registration personnel, anticipates patient volume, and monitors patient flow and staff productivity in order to further the department’s goals and objectives.Responsibilities
Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.Ensures that staff members adhere to all established policies and procedures.Assists with planning, organizing, and scheduling to accommodate daily expected volumes.Communicates any patient flow issues to appropriate managing staff.Verifies patient demographic and insurance information, and edits information as necessary.Explains consent for treatment, financial liability, and HIPAA to patients.Initiates performance management processes to address ongoing performance issues.Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Minimum QualificationsHigh School diploma or equivalentMinimum 4 years of relevant experienceKnowledge, Skills and Attitudes:Ability to maintain effective interpersonal relationships.Commitment to the University’s core values.Ability to direct, manage, implement, and evaluate department operations.Ability to establish department goals and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop and train others.Proficiency in computer software (i.e. Microsoft Office).Any relevant education, certifications and/or work experience may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:
Full timeEmployee Type:
StaffPay Grade:
H7About Us
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
#J-18808-Ljbffr