Operations Manager

The Operations manager is part of the Ports America’s Operations management team, with full responsibility to effectively direct the planning and supervision of the duties associated with terminal operations and staff. The Operations Manager is a subject matter expert able to lead, delegate and mentor positively and instils confidence with customers. This includes ensuring efficient, safe and productive operations for your assigned customers, port terminal area and cargo type. This role is responsible for participating in the development and achievement of operational and financial goals and objectives and incorporating Ports America Values of Safety, Integrity, Pursue Excellence, Create Happiness, Connect and One Team in all aspects of communication, behavior and business dealings.ESSENTIAL DUTIES:Assumes a lead role in managing the company’s Safety program.Ensures all labor and staff comply with accident prevention / safety and workers' compensation programs and procedures.Leads safety committees and is proficient in managing safety audits.Reviews safety trends for area and incorporates corrective measures and provides training sessions as needed.Develops short range business plans designed to achieve company goals and objectives while operating within approved fiscal budget.Identifies areas of cost reduction, leads and supports operational excellence initiatives.Effectively manages the work activities of the Foreman, Labor and other personnel; ensuring performance expectations and customer needs are met.Determines the amount of labor needed for each day and ensures labor is ordered appropriately for your assigned area.Makes decisions affecting overtime cost and general expenditures and ensures they are made in the best interest of our company and customers.Determines additional staffing / labor needs and contacts appropriate representative in advance, ensuring cost-effective staffing and availability.Ensures payroll accuracy and makes appropriate changes as needed.Develops, reviews and approves efficient operational plans for all areas.Works closely with M&R/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.Demonstrates and maintains positive relations with Labor and ensures that the Collective Bargaining Agreements are understood and adhered to.Demonstrates the process for reviewing and evaluating the performance of employees under his/her supervision, and imposing corrective action/discipline when circumstances warrant.Advises Site Leadership such as Operations Manager/General Manager of labor matters and assists in adjudicating all complaints filed including grievances.Participates in regular training and feedback to labor and management staff.Communicates areas of accountability and performance expectations to labor and management staff.Develops, communicates, maintains and improves operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.Ensures certifications and required training and clearance is current for you and your staff.Ensures that all company policies, procedures and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.Trains, mentors and develops Interns, and Entry Level Superintendents.Travels to support other operations as needed.Other duties and projects as assigned and relevant.KNOWLEDGE, SKILLS & ABILITIES:Educates, enforces and drives safety program/rulesLR Expert, able to interpret CBA and make arguments to union on conflictsKnows jurisdiction controls of all labor unions which operate at their siteDelegates and provides directionKnows what decisions will maximize the bottom lineEngaged in long term goals for Site/TerminalLeads and challenges decisionsTrains and develops othersAbility to step in for Ops/Site Mgr. when neededAble to communicate effectively with shippers/customers/PortRequires the ability to work a flexible schedule of hours, days, nights, weekends and holidays as neededMINIMUM REQUIREMENTS (Education, Experience, Certifications):BA/BS degree preferred or 3 years of equivalent working experiencePrior management experience may be substituted for degree requirementValid US Driver’s LicenseRequires ability to obtain a TWIC Card issued by the Department of Homeland SecurityPreferred Qualifications:Bachelor's Degree in Marine Administration, Transportation, Operations Management, Engineering, or equivalent experience working in managementDemonstrated leadership managing union contracts and union laborKnowledge and understanding of cargo stowage and stabilityKnowledge of and commitment to safety and accident prevention, safety codes and regulations, and related industry governmental regulationsThorough knowledge or principles of terminal operations and cargo stowagePrior Superintendent experience required- move to preferredProven experience in managing port terminal operationsAdvanced experience with terminal computerized operating systemsAdvanced knowledge of safety and accident prevention codes and regulationsAdvanced knowledge and understanding of cargo stowage and stabilityPhysical Working Attributes:Climb up and down a ladder on a vessel multiple times within a shiftWork in changing hot and cold climates based on weather conditionsWork in an environment that may be hazardous to persons unable to see and hear fast moving equipmentLift, push, and or pull up to 40lbsCOMPENSATION RANGE: $82,000.00 to $129,000.00NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

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