Amazon
Sr. Program Manager, GS S&O - Operational Excellence
Amazon, Seattle, Washington, us, 98127
Sr. Program Manager, GS S&O - Operational Excellence
Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. AWS Global Services (GS), formed in 2022, delivers customer success throughout the cloud adoption lifecycle. Our 25K+ employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes.We are seeking a talented leader to drive the evolution of our data and operational strategy to enable high quality, high velocity business decision making. You will own and be responsible for leading the product development lifecycle and set the strategy for your service to evolve and scale, enabling its customers to meet growing Amazon business needs without becoming a bottleneck. This leader will be fluent in a range of strategic and analytical approaches to product and technical leadership, including the ability to build compelling value propositions, influence stakeholders, and provide clarity on complex systems and dynamics via rigorously refined written and verbal communication.This role combines the best of both the program management and organizational transformation discipline, requiring a unique blend of technical, strategic, and leadership abilities. Skills may include using data visualization tools, exceptional communication and interpersonal skills to effectively manage relationships with a diverse range of stakeholders, including executives, builders and end-users, and the ability to identify, assess, and proactively manage risks, including technical, financial, and operational risks, to ensure the successful delivery of projects.Key job responsibilities:Define and drive the multi-year vision and technical approach for your product portfolio and the team.Work with senior business leaders across various BUs and finance leaders.Deliver PRFAQS and BRD docs.Explore the use of generative AI to enhance ES operational products and generate deeper customer insights.Influence multiple VP-led organizations on their investment approaches and priorities.Collaborate with Senior Data Engineers and BIEs across organizations to define scalable technical approaches.Own the branding approach and go-to-market strategy for new-to-world products and experiences.Navigate ambiguity to define org-wide product strategy and annual prioritization.About the team:AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture:Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Minimum Qualifications:5+ years of program or project management experience.Experience using data and metrics to determine and drive improvements.Experience owning program strategy, end to end delivery, and communicating results to senior leadership.Experience contributing to engineering discussions around technology decisions and strategy.Preferred Qualifications:2+ years of driving process improvements experience.Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us .Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. AWS Global Services (GS), formed in 2022, delivers customer success throughout the cloud adoption lifecycle. Our 25K+ employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes.We are seeking a talented leader to drive the evolution of our data and operational strategy to enable high quality, high velocity business decision making. You will own and be responsible for leading the product development lifecycle and set the strategy for your service to evolve and scale, enabling its customers to meet growing Amazon business needs without becoming a bottleneck. This leader will be fluent in a range of strategic and analytical approaches to product and technical leadership, including the ability to build compelling value propositions, influence stakeholders, and provide clarity on complex systems and dynamics via rigorously refined written and verbal communication.This role combines the best of both the program management and organizational transformation discipline, requiring a unique blend of technical, strategic, and leadership abilities. Skills may include using data visualization tools, exceptional communication and interpersonal skills to effectively manage relationships with a diverse range of stakeholders, including executives, builders and end-users, and the ability to identify, assess, and proactively manage risks, including technical, financial, and operational risks, to ensure the successful delivery of projects.Key job responsibilities:Define and drive the multi-year vision and technical approach for your product portfolio and the team.Work with senior business leaders across various BUs and finance leaders.Deliver PRFAQS and BRD docs.Explore the use of generative AI to enhance ES operational products and generate deeper customer insights.Influence multiple VP-led organizations on their investment approaches and priorities.Collaborate with Senior Data Engineers and BIEs across organizations to define scalable technical approaches.Own the branding approach and go-to-market strategy for new-to-world products and experiences.Navigate ambiguity to define org-wide product strategy and annual prioritization.About the team:AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture:Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Minimum Qualifications:5+ years of program or project management experience.Experience using data and metrics to determine and drive improvements.Experience owning program strategy, end to end delivery, and communicating results to senior leadership.Experience contributing to engineering discussions around technology decisions and strategy.Preferred Qualifications:2+ years of driving process improvements experience.Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us .Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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