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Amazon

Product Manager - Technical, GS S&O - Operational Excellence

Amazon, Seattle, Washington, us, 98127


Product Manager - Technical, GS S&O - Operational Excellence

Job ID: 2724792 | Amazon Web Services, Inc.In this high-impact and high-visibility role, you will work with business stakeholders and engineering teams to define/clarify features, roadmap priority, customer/user experience, compliance, accessibility, and other requirements across the end-to-end Opportunity-to-Cash (OTC) lifecycle.Key job responsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Global Services is uniquely equipped to accelerate customer success through their cloud adoption lifecycle, leveraging Professional Services to realize desired business outcomes, providing world-class Security solutions, sustaining and scaling workloads through Support and Amazon Managed Services (AMS), and cultivating a skilled workforce through industry-leading Training & Certification programs.The Global Services Strategy & Operations (GSSO) team was formed in late Q4’22, responsible for leading critical functions that support our businesses and help accelerate growth. Our team’s mission is to drive integration across Global Services to unlock operational efficiencies and deliver a seamless, unified experience for both AWS customers and AWS as our customer. Our vision is to be a catalyst for transformation, empowering our stakeholders with innovative and insightful solutions that ignite growth, unlock customer value and operational efficiencies, enable seamless connectivity across our teams, and develop world-class strategy and operations leaders.We are seeking a Product Manager – Technical for the Operations Excellence team. In this role, you will work with business stakeholders and engineering teams to define/clarify features, roadmap priority, customer/user experience, compliance, accessibility, and other requirements across the end-to-end Opportunity-to-Cash (OTC) lifecycle. Today, this value stream involves 387+ process steps, 70+ (often disconnected) tools, and relies on manual interventions that create inefficiencies and bottlenecks.This is a high-impact and high-visibility role that requires strong execution, technical depth, analytics rigor, and stakeholder engagement. This role requires a proactive, highly motivated individual with an aptitude for customer focus and critical thinking. The successful candidate will be a self-starter who is comfortable with ambiguity, analytical, detail oriented, and able to successfully collaborate with business and engineering teams to create alignment and deliver results.BASIC QUALIFICATIONS

- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience- Bachelor's degree- Experience defining roadmap strategy and prioritizing deliverables for your team products- Experience working with engineering and technical teams to build automated solutionsPREFERRED QUALIFICATIONS

- Knowledge of agile product development and life-cycle management process- Experience leading cross-functional teams to deliver products and online services on tight deadlines- MBAAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Posted:

August 21, 2024 (Updated about 5 hours ago)Posted:

October 24, 2024 (Updated about 5 hours ago)Posted:

November 22, 2024 (Updated about 6 hours ago)Posted:

November 22, 2024 (Updated about 8 hours ago)Posted:

May 22, 2024 (Updated about 8 hours ago)

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