Sr Technical Product Analyst

Company DescriptionMcDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, improving the customer, crew, and employee experience each and every day!Global Technology forging the wayLeading the digitization of our business is the Technology organization made up of innovation specialists who build industry-defining tech using the latest innovations and platforms, like AI and edge computing, to deliver on the next set of groundbreaking opportunities for the business. This provides access to compelling career paths for technologists.Job DescriptionThis opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management.The Sr Technical Product Analyst (Sr TPA) is part of the End User Infrastructure and Operations team (EUIO) in Global Technology Infrastructure & Operations. The role collaborates with the Senior Manager of Device Management & Onsite Support. The Sr TPA is responsible for the Global Managed Desktop (GMD) platform by driving its adoption, consumption, product outcomes, and contributing to strategic vision and thought leadership for the service. You will provide mentorship and recommendations on modern management of devices, moving services to the cloud, AI, automation, low-code to no-code strategies, and ensuring our devices are secure and aligned with established policies. You will take the lead in collaborating with other EUIO towers, ensuring end user devices flawlessly integrate with our M365 services and efficiency applications.ResponsibilitiesAble to work with members of other product teams in researching issues and reflecting the findings of the research on the product’s roadmap.Defining goals collaboratively as well as the identification of key metrics for the products.Analyze patterns and trends in customer behavior and point out new product opportunities.Engage stakeholders across all levels of business and navigate complex organizational structures.Contributes to the end-to-end ownership of features from ideation through implementation and maintenance.Writes epics, user stories, acceptance criteria, and participates in all agile events of the product group as a team leader.Collaborates with other product teams, technical architects, developers, suppliers, service providers, and tech leads to understand the technology roadmap for modernization.Verifies the results of testing and raises defects/issues against the features owned.Completes the end-to-end testing of the feature and provides sign-off for the code release into production.Validates the production release by working with business users utilizing test accounts in the production environment.Builds and maintains strong working relationships with diverse stakeholders across the company, including members of executive leadership.Understands complex customer issues, converting them into problem statements and provides out-of-the-box solutions through design thinking.QualificationsWillingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.Demonstrated ability to manage technical products, driving clarity, understanding, and discussing technical concepts.Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and measure success.Strong problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.Good presentation and writing skills, with the ability to translate theory into practical application.Understand customer centricity, and lead products with that mindset.Exudes collaboration and conflict-resolving qualities.Experience with modern device management products and technologies, such as Microsoft Endpoint Manager, Intune, Jamf or equivalent device management toolsets.Experience with managing Microsoft Windows 10/11 and Apple macOS in a large enterprise environment.Experience with foundational technologies, such as Microsoft Active Directory, Entra, group policies, configuration policies, compliance policies.Experience managing enterprise applications, such as Microsoft Enterprise (Office) apps, Adobe Enterprise apps, Oracle and others.Additional InformationMcDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone.

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