Sr User Experience Researcher

Job Description - Sr User Experience Researcher (2400517)Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision, and indemnity plans.The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company’s customers: members, employers, brokers, and providers. The Sr. User Experience Researcher partners with User Experience Designers, Product Owners and members of agile crews to help them understand customers’ needs. This role executes complex research initiatives, owns the process from end to end, and mentors junior researchers. This role is responsible for researching plans that select appropriate methodologies and align with the product roadmap and can execute them to generate strategic insights that influence product roadmaps and prioritization.ResponsibilitiesExecutes complex research initiatives that support a wide spectrum of the product development activities from tactical delivery to high level strategy and owns the process from end to end, including selecting appropriate research methodologies, recruiting appropriate participants, and executing studies.Analyzes data to identify user needs and breakdowns in flows and brings together data from multiple sources and studies to create actionable insights.Prioritizes research objectives based on the project roadmap and focuses on delivering results that help to meet business objectives.Presents results in an engaging, thought-provoking, and persuasive way, and tailors the message to a wide range of audiences.Contributes to research operations and adds to a library of research best practices.Performs other duties as assigned.QualificationsEducation and ExperienceBachelor’s degree in Statistics, Behavioral Science, Human Factors, Psychology, Human-Computer Interaction, or other research or design related fields.5 years of experience designing and conducting user research studies.Technical Skills and Knowledge:User research methods such as interviews, surveys, usability studies, card sorting, contextual inquiry and more.Participant recruitment.Research documentation in Confluence or other knowledge sharing software.Research facilitation in person and using UserTesting.com.Analytical and critical thinking.Strong communication, presentation, and facilitation skills.Human centered design principles and user experience design tools such as Figma and Sketch.Project management.Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees.About Medical Mutual:Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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