Spirehotels
Front Office Manager *Salary $60,000*
Spirehotels, Dedham, Massachusetts, us, 02026
Holiday Inn Boston-Dedham Hotel & Conf Ctr55 Ariadne Rd.Dedham, MA 02026, USA
Description
Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space.Job Overview:
Oversees all Front Office Operations to ensure profitability, control costs and quality standards required for total guest satisfaction.Responsibilities and Duties:Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.Implement and monitor all corporate/brand marketing programs.Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.Assist in check in/check out of guests or any related guest service activity.Perform other duties as requested, including special requests from guests.Participate in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Description
Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space.Job Overview:
Oversees all Front Office Operations to ensure profitability, control costs and quality standards required for total guest satisfaction.Responsibilities and Duties:Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.Implement and monitor all corporate/brand marketing programs.Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.Assist in check in/check out of guests or any related guest service activity.Perform other duties as requested, including special requests from guests.Participate in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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