Quinnipiac University
Assistant Director for Student Accounts (One Stop)
Quinnipiac University, Hamden, Connecticut, us, 06517
Assistant Director for Student Accounts (One Stop)
One Stop is excited to invite applications for an energetic and detail-driven Assistant Director for Student Accounts! In this pivotal role, you'll oversee the seamless management of university student accounts, from invoicing and payment plans to handling outside scholarships, partnership agreements, and federal and state payments. You'll play a key role in ensuring accounts are managed with precision, including reviewing them for internal and external collections. Reporting directly to the Director of Business Operations, you'll be a vital part of ensuring compliance with state and federal policies while delivering exceptional service to our students, staff, and faculty!Responsibilities:Oversee the student accounts receivable program, including, but not limited to, billing, payment plans, account reconciliations, payment administration, collection procedures, write-offs, bad debt, resolving discrepancies, and communication.Run and analyze billing reports for accuracy. Work closely with Controllers Office for quality assurance and quality control.Receive and record student payments. Reviews daily cash reports. Assist with the disbursement of financial aid funds.Basic knowledge of all active chapters of the GI Bill to serve as a point of contact to electronic third-party billings organization such as Sam.gov, Tungsten, AmeriCorps, and WAAF.Review student accounts for accuracy, including withdrawals, refunds, waivers and third party discounts.Review assigned student accounts and process withdrawal forms in accordance with QU withdrawal policy. Work closely with financial aid to ensure R2T4 accurate charges.Other duties to include processing mail, answering phones, replying to emails, and filing. This is a customer facing position with experience in customer service and computer skills required.Enforce university policy regarding registrar, student finance, financial aid, residential life, and auxiliary services offices.Attend meetings with other pertinent departments and student organizations that will help shape policies and procedures for One Stop.Additional duties as necessary.Able to work varied hours during peak time, weekend hours to support key events regarding enrollment. Also, able to support processing payments during QU closure for winter break.Education Requirements:Bachelor's degree preferred.Experience may substitute for some of the above education requirements.Qualifications:2-3 years of proven experience in student accounts, financial aid, or bursar operations.Strong leadership and supervisory experience.Results-oriented with exceptional communication and interpersonal skills.Preferred experience with ERP systems such as Ellucian (Colleague), Perceptive Content/Image Now, and TouchNet.Skilled at identifying workflow inefficiencies and implementing process improvements.Flexibility to work extended hours during peak periods and weekends for key enrollment events, as well as the ability to process payments during university closures, including winter break.Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion.TO APPLY:Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac's commitment to diversity and inclusion, and contact information for three references on the application form.We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.Quinnipiac University is an Equal Opportunity Employer.Advertised:
September 26, 2024 Eastern Daylight TimeApplications close:
Open until filled.
#J-18808-Ljbffr
One Stop is excited to invite applications for an energetic and detail-driven Assistant Director for Student Accounts! In this pivotal role, you'll oversee the seamless management of university student accounts, from invoicing and payment plans to handling outside scholarships, partnership agreements, and federal and state payments. You'll play a key role in ensuring accounts are managed with precision, including reviewing them for internal and external collections. Reporting directly to the Director of Business Operations, you'll be a vital part of ensuring compliance with state and federal policies while delivering exceptional service to our students, staff, and faculty!Responsibilities:Oversee the student accounts receivable program, including, but not limited to, billing, payment plans, account reconciliations, payment administration, collection procedures, write-offs, bad debt, resolving discrepancies, and communication.Run and analyze billing reports for accuracy. Work closely with Controllers Office for quality assurance and quality control.Receive and record student payments. Reviews daily cash reports. Assist with the disbursement of financial aid funds.Basic knowledge of all active chapters of the GI Bill to serve as a point of contact to electronic third-party billings organization such as Sam.gov, Tungsten, AmeriCorps, and WAAF.Review student accounts for accuracy, including withdrawals, refunds, waivers and third party discounts.Review assigned student accounts and process withdrawal forms in accordance with QU withdrawal policy. Work closely with financial aid to ensure R2T4 accurate charges.Other duties to include processing mail, answering phones, replying to emails, and filing. This is a customer facing position with experience in customer service and computer skills required.Enforce university policy regarding registrar, student finance, financial aid, residential life, and auxiliary services offices.Attend meetings with other pertinent departments and student organizations that will help shape policies and procedures for One Stop.Additional duties as necessary.Able to work varied hours during peak time, weekend hours to support key events regarding enrollment. Also, able to support processing payments during QU closure for winter break.Education Requirements:Bachelor's degree preferred.Experience may substitute for some of the above education requirements.Qualifications:2-3 years of proven experience in student accounts, financial aid, or bursar operations.Strong leadership and supervisory experience.Results-oriented with exceptional communication and interpersonal skills.Preferred experience with ERP systems such as Ellucian (Colleague), Perceptive Content/Image Now, and TouchNet.Skilled at identifying workflow inefficiencies and implementing process improvements.Flexibility to work extended hours during peak periods and weekends for key enrollment events, as well as the ability to process payments during university closures, including winter break.Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion.TO APPLY:Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac's commitment to diversity and inclusion, and contact information for three references on the application form.We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.Quinnipiac University is an Equal Opportunity Employer.Advertised:
September 26, 2024 Eastern Daylight TimeApplications close:
Open until filled.
#J-18808-Ljbffr